Profound Medical Inc. · 1 month ago
Patient Education Specialist
United States
Full-time
Remote
Mid, Senior Level
5+ years expProfound Medical Inc. is dedicated to enhancing patient experiences with the TULSA procedure. The Patient Education Specialist serves as a key contact for patients, providing compassionate education and support throughout their journey, while collaborating with marketing and field teams to improve patient engagement and conversion.
Health CareHealth DiagnosticsMedical Device
Responsibilities
Serve as a key point of contact for patients, providing education and guidance about the TULSA procedure via phone and responding to inquiries with empathy and clarity
Manage patient leads in HubSpot, ensuring accurate data entry, timely follow-up, and consistent nurturing to support patient conversion and experience
Coordinate patient referrals to authorized TULSA Pro centers, working with both patients and clinical staff to ensure a smooth handoff
Contribute to the development of patient-friendly educational content (in partnership with Marketing Communications), including brochures, videos, FAQs, and web content
Support field teams by providing tools and resources to aid in patient communication and engagement efforts
Gather and share patient feedback to help evaluate and improve educational materials and patient support processes
Track patient engagement metrics and provide insights to refine educational outreach and improve conversion rates
Qualification
Required
Bachelor's degree; BSN, Bachelor's in Health Sciences or Public Health preferred
Registered Nurse with a minimum of 5 years' experience in clinical practice
Strong verbal and written communication skills, with the ability to educate and support patients in an approachable, patient-friendly manner
Proficiency in CRM platforms (such as HubSpot) and experience with lead nurturing, pipeline management, and conversion best practices
Strong collaboration and project management abilities, with a track record of working effectively across cross‑functional teams
Commitment to creating an empowering, supportive patient experience and achieving results through patient-centric service
Preferred
Experience in oncology and/or robotic surgery is highly preferred
Company
Profound Medical Inc.
Profound Medical Corp.
51-200 employees
Funding
Current Stage
Public CompanyTotal Funding
$332.68MKey Investors
Business Development Bank of Canada
2025-12-19Post Ipo Equity· $42.45M
2024-12-06Post Ipo Equity· $40.25M
2024-01-16Post Ipo Equity· $2.94M
Leadership Team
Arun Menawat
CEO
Goldy Singh
VP of Regulatory Affairs & Quality
Recent News
2026-01-06
MarketScreener
2026-01-06
Company data provided by crunchbase