Teledyne Technologies Incorporated · 3 weeks ago
Service Desk Technician (Contingent)
Huntsville, AL
Full-time
Onsite
Entry Level
2+ years expTeledyne Technologies Incorporated provides enabling technologies for various industrial growth markets. They are seeking a Service Desk Technician to perform general and technical help desk functions, providing IT support and customer assistance while ensuring timely resolution of issues.
ElectronicsEnergyManufacturingTelecommunications
Responsibilities
Answer all phone calls and respond to and resolve within the required service levels
All calls/activities must be recorded in the service desk tool
Resolve as many calls as possible on first contact with the client
Monitor all tickets dispatched to T2 Desk Side and T3 Support to ensure timely resolution that meets service levels
Create Knowledge Base articles as repetitive issues arise to assist in increasing First Call Resolution rate
Provide IT support encompassing PCs, networking, printers, client applications and phones, and be first point of contact for all other issues
Provide high quality customer advice and assistance to end users
Establish and maintain system user accounts and security authorizations in accordance with company policy and procedures
Perform other operational duties as directed
Qualification
Required
Associates degree (A.S.) in Computer Science or a related field and 2-4 years of Information Technology experience and/or training; or equivalent combination of education and experience
2 years of experience in an Information Technology service role supporting Windows-based environments in a Help Desk/Call Center environment
Must have experience troubleshooting computer and printer problems as well as basic network and access issues
Must have efficient time management and multitasking capability; ability to identify the criticality and/or urgency of IT issues using business knowledge; ability to work in a fast-paced environment
Pays attention to detail
Works well in a team environment
Self-motivated and directed with a strong work ethic
Exceptional customer service orientation
Must be able to communicate clearly both verbally (in person and over the phone) and written (emails and ticket documentation)
Ability to read and interpret documents such as policies and procedures, reports, operating instructions and manuals
Ability to troubleshoot and support unfamiliar systems and applications using existing knowledge or the ability to seek out necessary resources
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form
Technical skills in Windows 7, Windows 10
Active Directory
Office 2010, 2016 (including Outlook and O365)
Virtualization tools such as VMWare
Good knowledge of current hardware technologies
Ability to learn and adapt to new technologies
Ability to support iPhones and Samsung mobile devices
Requires the ability to operate and interact with any computer for extended periods of time
Requires the ability to communicate with users over the telephone to determine IT issues, analyze complex problems, and troubleshoot solutions
Preferred
Bachelor's degree (B.S.) preferred
Ability to provide after-hours support as requested
Company
Teledyne Technologies Incorporated
Teledyne Technologies is a leading provider of sophisticated electronic components, instruments & communications products, including defense electronics, data acquisition & communications equipment for airlines and business aircraft, monitoring and control instruments for industrial and environmental applications and components, and subsystems for wireless and satellite communications.
10001+ employees
H1B Sponsorship
Teledyne Technologies Incorporated has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2023 (1)
2020 (1)
Funding
Current Stage
Public CompanyTotal Funding
unknown1999-12-03IPO
Leadership Team
George Bobb
President and Chief Executive Officer
Anna Segobia Masters
Vice President & Deputy General Counsel
Recent News
2026-01-23
2026-01-22
2026-01-22
Company data provided by crunchbase