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Carrier Enterprise · 2 weeks ago

Commercial Sales Engineer HVAC

Hanover, MD

Full-time

Onsite

Mid Level

3+ years exp

Carrier Enterprise is a leading national distributor of HVAC products, seeking a dedicated Commercial Sales Engineer. The role involves supporting the sales team by generating quotes, providing technical support, and ensuring customer satisfaction while meeting sales quotas.

Building MaterialElectronicsHeating Ventilation and Air Conditioning (HVAC)

Responsibilities

Generate Sales: Generate new and repeat sales by providing product and technical information in a timely manner

Determine Customer Requirements: Determine customer requirements and expectations to recommend specific products and solutions

Recommend Products: Recommend alternate products based on cost, availability, or specifications

Present Terms: Present price, credit, and terms in accordance with standard procedures and customers' profitability profiles

Process Transactions: Accurately process customer transactions such as orders, quotes, or returns

Prepare Quotes: Review and prepare quotes for plan and spec jobs, design/build projects, and replacement units

Vendor Coordination: Obtain accurate information from vendors relating to shipment dates and expected date of delivery

Increase Sales: Proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability

Educate Customers: Educate customers about terminology, features, and benefits of products to improve product-related sales and customer satisfaction

Monitor Shipments: Monitor scheduled shipment dates to ensure timely delivery and expedite as needed

Customer Follow-Up: Contact customers following sales to ensure ongoing customer satisfaction and resolve any complaints or credits

Provide Information: Fill requests for catalogs, information, or samples

Stay Updated: Remain current on consumer preferences, changes in local codes, and product developments by attending sales meetings, vendor training, trade shows, or reading trade journals

Maintain Files: Setup and maintain customer and job files

Identify Trends: Identify trends in customer satisfaction or dissatisfaction

Time Management: Manage time effectively, meet personal goals, and work effectively with other members of the distribution team

Communicate Demand: Communicate to the purchasing department unexpected increases or decreases in demand for products

Inventory Counts: Assist in scheduled physical inventory counts, attend all required sales meetings and events

Maintain Proficiency: Maintain proficiency in using a personal computer, data entry terminal, and other common office equipment and software

Follow Policies: Follow company policies and procedures

Professional Image: Present a professional image at all times to customers and vendors

Other Duties: Perform other duties as assigned