YASSI - Yotta Automated Software Solutions Inc. · 4 weeks ago
Customer Support & Title Fulfillment Specialist
Santa Rosa, CA
Full-time
Onsite
Entry Level
$30/hr - $35/hr
2+ years expYotta Automated Software Solutions Inc. is seeking a dedicated Customer Support & Title Fulfillment Specialist to join their team. The role focuses on providing outstanding customer service, managing title fulfillment operations, and offering technical support to ensure customer satisfaction.
Customer ServiceMobile AppsSecuritySoftware
Responsibilities
Provide outstanding customer service to resolve inquiries and concerns
Conduct follow-ups with customers to ensure satisfaction and issue resolution
Deliver system training to customers and team members
Research vehicle records efficiently and accurately
Obtain technical information by working with different state agencies
Monitor and report system issues, identifying areas for enhancements and escalating unresolved issues to appropriate teams
Receive and verify documents in our Title Fulfillment Center
Accurately identify items on manifests and prepare order shipments
Inspect shipments for accuracy as part of quality control
Confirm orders arrive at their intended destinations to ensure client satisfaction
Configure and set up internal devices to meet operational requirements
Manage phone system updates to maintain seamless communication
Collaborate with team members and interested stakeholders to ensure smooth operations
Qualification
Required
High school diploma or equivalent education required; college degree preferred
A minimum of 2 years of experience in technical and customer service roles, supply chain or warehouse experience, or equivalent skills
A collaborative team player with a positive and proactive attitude
Strong multitasking abilities and excellent organizational skills
Exceptional communication skills, both verbal and written
This is not a remote position - work location is in Santa Rosa, CA. Relocation package is available for a qualified candidate
Preferred
Prior experience in the motor vehicle industry is a plus
Benefits
Choice of Kaiser or Aetna Medical plans
Dental
Vision
Flexible Spending Accounts
Voluntary Life Insurance
401k
Company Paid Holidays
Paid Time Off
Company
YASSI - Yotta Automated Software Solutions Inc.
YASSI is a leader in providing automated solutions to companies across the vehicle industry.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Chad Wiechers
COO & General Counsel
Lee Perine
VP Partnerships @ YASSI
Recent News
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