First Citizens Bank · 1 day ago
Sr. Product & Digital Business Implementation Manager
Boston, MA
Full-time
Hybrid
Mid, Senior Level
$101K/yr - $135K/yr
4+ years expFirst Citizens Bank is looking for a Sr. Product & Digital Business Implementation Manager to join their Treasury Management & Liquidity Solutions team. This hybrid role involves driving large business initiatives and ensuring readiness for market launches of new products and operational processes while collaborating with cross-functional teams and managing stakeholder relationships.
BankingInsuranceLendingPaymentsWealth Management
Responsibilities
Reporting and Dashboarding for Strategy and Roadmap reviews
Creates annual roadmaps and monthly dashboards of Payment Solutions work efforts
Drives ongoing reviews of the Payment Solutions roadmap quarterly for executive and cross-value stream leaders
Driving Business Initiatives in Support of Payment Strategy and Vision
Drives multiple large business initiatives simultaneously, leveraging both Agile and Waterfall approaches, where appropriate, to achieve project objectives
Partners with senior management of the business community to identify and prioritize opportunities to use process reengineering and technology to achieve the goals of the enterprise; Drives creation of and/or changes to existing products, processes, procedures, workflows, and related documentation
Develops and provides deep domain expertise in the cross-functional business considerations of SVB’s products, solutions, processes, and clients to help assess stakeholder impacts, articulate scope, identify risks, and proactively mitigate them
Assists in the creation or enhancement of large-scale strategies in product readiness, change management, risk management, and business implementation management
Implementing Business Readiness & Go-to-Market Preparations
Develops business roll-out / go-to-market plans, including managing client pilots and client migrations
Manages business readiness preparations including process engineering; sales, operations, and servicing preparations; internal and external training and communications; system configuration implementation (business set ups); coordination of User Acceptance Testing (on waterfall projects), etc
Facilitates working sessions, vendor meetings, project team meetings on business initiatives, and attends scrum stand-ups and/or technical meetings where appropriate to drive business initiatives and/or business readiness
Manages status reporting on assigned business initiatives and related communications to Executives and other key stakeholders
Partners with Product Managers, Program/Project Managers, and Scrum Masters to ensure alignment of business activities for effective, end-to-end change implementation and an optimal stakeholder experience
Drives and ensures completion of required post-launch activities, such as post-mortems/lessons learned, and measuring benefits-realization after project completion
Collaborating with and Managing Cross-Functional Stakeholders
In delivery of business deliverables, engages and manages overall coordination of cross-functional teams, including subject matter experts from various departments across the organization (e.g., Product Management, IT, Operations, Compliance, Internal Audit, Servicing, Legal, Marketing, Sales, Training & Communication, Accounting, Finance, et.al.)
Acts as an advocate for all business stakeholders within the lifecycle of a project, ensuring that their needs are understood and addressed in advance of launch
Collaborates with operational teams and client support as needed to resolve issues in a timely and effective manner
Collaborates with Change Leads and Training & Communications on internal communications, client communications, training plans, and client-facing sales and support materials
Partners with Compliance, Internal Audit, and other departments to respond to examinations and audit requests, manage execution and implementation of action plans, and ensure all processes and changes implemented fully comply with applicable regulations and legislation, standards, policies, and guidelines (e.g., BSA, AML, SOX, PCI-DSS, ECOA, et.al.)
Collaborates with Legal, Product, Compliance, Credit, Training & Communications, et.al. on the creation of and updates to legal agreements and other client-facing materials
Assists in prioritizing scope and negotiating conflicts between stakeholders, for example, under conditions of limited resources and competing demands
Qualification
Required
Bachelor's Degree and 4 years of experience in Payments OR High School Diploma or GED and 8 years of experience in Payments
Preferred
Strong leadership skills and highly developed organizational skills; ability to quickly break down large, complex initiatives into logical, manageable work packages, tasks, and sub-tasks for execution
Exceptional communications and interpersonal skills; demonstrated ability to quickly build trust and relationships, manage matrixed teams, bridge communication gaps, resolve conflicts, influence stakeholders at all levels, and distill and synthesize complex concepts into key messaging in concise laymen's terms
Deep expertise in business-centric project management, and financial product development and management; understanding of and experience with both Agile and Waterfall methodologies and approaches
Strong technical aptitude and ability to quickly learn new products, lines of business, channels (e.g. online, mobile, etc.), processes, software, data, systems, and client needs
Effective risk management skills and ability to predict and mitigate risks and issues, as well as anticipating and proactively preparing for changes and impacts to clients and SVB's business
Exceptional at gap and root cause analysis; Familiar with root cause analysis tools and techniques
Polished diplomacy, active listening, persuasiveness, and presentation skills to evangelize new products or changes and gain buy-in, consensus, and cooperation in the face of conflicting viewpoints, resistance to change, constraints, etc
Critical-thinking, business analysis, and process engineering skills to manage, contribute to, and foresee pitfalls in process-related changes and deliverables
Benefits
Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates.
Company
First Citizens Bank
First Citizens Bank provides banking services, essential business and professional services, wealth management capabilities, and more.
10001+ employees
H1B Sponsorship
First Citizens Bank has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (126)
2024 (115)
2023 (249)
2022 (53)
2021 (12)
2020 (9)
Funding
Current Stage
Public CompanyTotal Funding
$33M2021-05-07Post Ipo Debt· $10M
2018-08-29Post Ipo Debt· $23M
1986-10-31IPO
Leadership Team
C
Craig Nix
Chief Financial Officer
Greg Smith
Chief Information and Operations Officer
Recent News
2026-01-06
2025-12-22
Company data provided by crunchbase