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USAA · 1 day ago

Injury Adjuster

Colorado Springs, CO

Full-time

Hybrid

Entry, Mid Level

$58K/yr - $104K/yr

1+ years exp

USAA is committed to empowering its members to achieve financial security through exceptional service and trusted advice. As an Injury Adjuster, you will be responsible for adjusting non-attorney involved soft tissue bodily injury claims, ensuring compliance with state laws while delivering high-quality member service.

BankingFinancial ServicesInsuranceVenture Capital

Responsibilities

Identifies and handles existing and emerging risks that stem from business activities and the job role

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled

Follows written risk and compliance policies, standards, and procedures for business activities

Adjusts non-attorney involved soft tissue bodily injury claims, as well as all auto physical damage associated with those claims

Identifies, confirms, and makes coverage decisions on soft tissue claims

Investigates loss details, determines legal liability, evaluates, negotiates, and arrives at claim settlement within appropriate authority guidelines

Clearly documents thought process, investigation, evaluation, negotiation, and settlement decisions

Provides advice and sets expectations into next steps to members

Collaborates and supports team members to resolve issues and identify appropriate matters for escalation

Partners and/or directs vendors and internal business partners to facilitate timely claims resolution

Supports workload surges and/or Catastrophe Operations as needed

Qualification

Injury adjusting experienceAuto liability adjustingInsurance adjuster licenseAuto claimsProfessional developmentMilitary experience

Required

High School Diploma or General Equivalency Diploma

1 year of injury adjusting or auto liability adjusting experience to include highly complex vehicle physical damage, such as multi-vehicle, non-owned vehicles, or total loss claims

Working knowledge and understanding of the auto claims contract as well as application of case and state laws and regulations

Acquisition and maintenance of insurance adjuster license within 90 days and designated number of attempts