Ringling College of Art and Design · 1 day ago
User Support Specialist - Audio Visual
Sarasota, FL
Full-time
Onsite
Senior Level
5+ years expRingling College of Art and Design is seeking a User Support Specialist – Audio Visual to provide technical support for audio-visual needs. This role involves preparing, operating, and maintaining AV equipment, responding to support requests, and ensuring high-quality AV experiences for various events.
ArtEducationPerforming Arts
Responsibilities
Daily AV/IT Support
Respond to support requests for AV systems, classroom technology, and meeting spaces
Troubleshoot and resolve issues with projectors, microphones, speakers, displays, video conferencing, and related equipment
Escalate complex technical problems to higher-level staff when necessary
Installation and replacement of equipment in classrooms and conference rooms
Other duties as assigned
Event Setup and Support
Prepare, set up, and operate AV equipment for classes, meetings, and campus events, including lectures, performances, and conferences
Provide on-site technical support during live events, troubleshooting issues quickly to minimize disruption
Assist with after-hours and weekend event coverage as needed
Equipment Maintenance and Inventory
Perform routine testing, maintenance, troubleshooting, and cleaning of AV equipment including vendor coordination, shipments and returns for warranty issues and repairs
Assist with tracking inventory, reporting issues, and preparing equipment for checkout or deployment
User Support and Training
Provide basic training and guidance to faculty, staff, and students on using AV equipment
Create and update simple how-to documentation and room setup and use instructions
Collaboration
Work closely with colleagues to support institutional events and ensure consistent service delivery
Assist with special projects or AV upgrades as assigned
Qualification
Required
Working knowledge of AV equipment including projectors, microphones, sound systems, video conferencing tools, and control panels
Experience installing and maintaining custom AV systems including Crestron and Extron
Experience supporting both macOS and Windows operating environments
Strong troubleshooting and problem-solving skills with the ability to work under pressure during live events
Experience supporting large events with senior executives who expect a white glove experience
Excellent interpersonal, communication, and customer service skills
Ability to handle multiple tasks in a fast-paced environment
Ability to lift 50 pounds
Comfortable working on ladders
Five years of experience providing audio visual support, including hands-on experience with AV equipment, installations, troubleshooting, and maintenance
Associate's degree in Information Technology, Audio Visual Technology, Communications, or a related field; or an equivalent combination of education and significant relevant work experience in AV support or a related technical field
Preferred
Demonstrated experience providing end-user support and training for AV technology
Proven ability to manage projects independently and coordinate AV support for events
AVIXA CTS (I,D) Certification
Certified Crestron Programmer
Experience setting up and monitoring Crestron Fusion
Company
Ringling College of Art and Design
Ringling College of Art and Design is a private four-year accredited college located in Sarasota, Florida
201-500 employees
H1B Sponsorship
Ringling College of Art and Design has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
2024 (1)
2023 (2)
2021 (1)
2020 (1)
Funding
Current Stage
Growth StageLeadership Team
Ashley Burt
Vice President and Chief Digital Information Officer
Recent News
Company data provided by crunchbase