Mancan ยท 2 days ago
Customer Service Representative - Full Time
Chesterland, OH
Full-time
Onsite
New Grad, Entry Level
$21/hr - $25/hrMancan is a staffing agency seeking a detail-oriented and customer-focused individual to join their team as a Customer Service Representative. The role involves supporting sales operations, managing customer interactions, and ensuring smooth processing of orders and timely delivery.
Human ResourcesStaffing Agency
Responsibilities
Data Entry: Input and process quotations and sales orders with accuracy
Quote Pricing: Obtain and verify pricing based on price lists, current costs, and coordination with the Account Manager or Sales Manager
Customer Interactions: Provide customers with accurate pricing, lead times, and account information. Create and send quotations and order acknowledgements. Expedite orders as needed
Customer Reporting: Prepare and share customer-facing reports, including open order status updates
Weekly Meetings: Attend meetings to track and ensure timely shipment of customer orders
Team Collaboration: Work closely with outside salespersons to ensure seamless service and coordination
Microsoft Office Skills: Proficient in Word, Excel, and Outlook to manage tasks and communications efficiently
Quote Follow-Ups: Follow up with customers on quotations to secure purchase orders or address any concerns
Return Merchandise Authorizations (RMAs): Send RMA forms to customers, issue RMA numbers, and create corresponding tracking
Routing Folders: Generate and distribute routing folders to engineering and production teams
Document Management: Scan, save, and attach completed production documents
Qualification
Required
High School Diploma or Equivalent
Data entry experience is required
Proficient in Microsoft Word and Excel
Preferred
Previous customer service in manufacturing or inside sales experience is preferred
Benefits
Paid vacation
Holidays
401K
Vision
Dental
Medical
Company
Mancan
Mancan is a staffing and recruiting company offering staffing and employment services.
Founded in 1976
10001+ employees
Funding
Current Stage
Late StageCompany data provided by crunchbase