Altus, Inc. · 1 month ago
Client Success Executive - West Area
Kentwood, Michigan, United States
Full-time
Onsite
Mid, Senior Level
3+ years expAltus, Inc. is an advanced workflow solutions company focused on producing high-quality technology workstations and IOT-enabled fleet management software. The West Area Client Success Executive is responsible for driving growth through customer acquisition and account management, primarily in the healthcare sector, while leveraging established relationships and collaborating with various teams to meet customer needs.
Information TechnologyManufacturingMobile
Responsibilities
New lead generation through cold calling, in collaboration with marketing to pursue marketing qualified leads (MQLs) and in collaboration with marketing to develop targeted account-based marketing (ABM) campaigns with account specific messaging and sequencing
Share capture for branded workflow solutions portfolio through net new, direct end-user customer acquisition in the health care market and other markets verticals
Opportunity management within the company’s Customer Relationship Management (CRM) system and forecasting processes compliant with Altus’s standard work
Collaboration with product management, R&D, engineering teams in the role of commercial liaison and contracting for custom product development projects
RFP response and quoting, from basic portfolio solutions to moderately complex design and production proposals
Collaboration and engagement with Altus’s reseller and distributor partners to identify and pursue new customer lead opportunities to close. Indirect or direct customer transaction decisions are based on solely on customer preference, qualified agnostically during sales engagements
Engage with existing Altus customers in territory to refresh existing Altus products (based on product lifecycle), upgrade to new Altus portfolio products and pursue same-store-sales opportunities with other Altus products
Qualification
Required
Experience selling workflow solutions in the form of technology-based equipment through capital sales and SaaS/PaaS to clinical, IT, biomedical engineering, supply chain and finance end-user customers
Account management experience in the healthcare segment, or the ability to demonstrate the transferability of experience-based skills in a non-healthcare vertical
Bachelor's degree in business management, marketing, finance, healthcare administration or similar degree plans
3-10 years-experience in business development (prospective customer identification, cold calling and sales engagement), for new business pursuit of products or services sales in the medical device, biomedical, IT or telemedicine segments
Experience calling on and selling to multiple, functional call points within health systems, including: IT, desktop services, biomed, nursing, supply chain/sourcing/procurement, finance, etc…
Excellent verbal, presentation and written communication skills
Expert and highly organized customer opportunity prospecting skills
Expert-level negotiation and contracting proficiency
Expert-level value-based, solutions and consultative selling skills
A demonstrated ability of diligent funnel/pipeline management in a CRM system, and accurate forecasting skills
Proficiency in financial and ROI analysis
Self-motivation to cold-call daily and thick skin to handle rejection and stay energized
Ability to influence within highly matrixed structures
A passionate desire to delight customers at all costs
Experience and competency with Microsoft Office, CRM and quoting tools
Bias to make quick but informed business decisions, and work at the accelerated speed of a smaller and nimble company
Love of team collaboration
Preferred
Value-Added Reseller and distribution experience a plus
Benefits
Competitive compensation packages and benefits
Company
Altus, Inc.
Altus is transforming healthcare workflows with smart, intuitive technology—designed for real-world challenges and built to last.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Craig Vanderheide
Co-Founder
Company data provided by crunchbase