Texas Bank · 2 days ago
IT Operations Specialist I
Fort Worth, TX
Full-time
Onsite
Entry Level
2+ years expTexasBank is seeking an IT Operations Specialist I to respond to end-user technical assistance requests and troubleshoot issues with computers, applications, and networks. This role involves documenting and resolving problems, advising users on best practices, and supporting software and device installations.
BankingCommunitiesConsultingFinancial Services
Responsibilities
Respond to end-user requests for technical assistance via phone, email, or ticketing system
Advise end users on methods and steps to resolve issues and prevent recurrence, supplying necessary documentation
Diagnose and resolve basic to mid-level issues related to computers, applications, systems, devices, access, and performance
Troubleshoot and resolve network connection issues for employees, including but not limited to, VPN connectivity and phone system configuration issues
Deliver exceptional customer service by maintaining clear, professional, and timely communication with end-users via phone, email, and in-person interactions
Utilize established processes to document, track, and resolve reported problems efficiently
Utilize product information and knowledge bases to conduct research, troubleshoot issues, and deliver effective solutions
Assist with the installation or upgrade of software and devices, including setting up user profiles and resetting passwords
Aid in the installation and configuration of network infrastructure (LANs, WANs) and monitors overall network performance
Configure Windows-based workstations with disk imaging and configuration tools (re-imaging and imaging) for employee use
Implement basic security measures to protect systems, networks, and data, ensuring effective backup and recovery plans
Assist in the analysis of business requirements and participate in the selection process for IT hardware and software
Escalate complex problems to appropriate teams for resolution
Maintain detailed documentation of methodologies, processes, and specifications for the organization's IT systems
Stay informed about developments and trends in the IT landscape
Perform other tasks and special projects as assigned
Qualification
Required
High School Diploma or equivalent
Familiarity with computer systems, applications, and troubleshooting techniques for hardware and software issues
Familiarity with Windows operating systems
Familiarity with Microsoft Office applications (Word, Excel, Outlook, PowerPoint, OneNote)
Familiarity with computer cable requirements – power, USB, video, etc
Familiarity with computer network standards (TCP/IP, switches, firewalls, Wi-Fi)
Basic knowledge of network infrastructure, including LANs and WANs, and the ability to monitor network performance
Strong verbal and written communication skills to effectively assist end users and document processes
Ability to work collaboratively with team members and other departments to resolve technical issues
Familiarity with IT security best practices
Preferred
2-year degree in an Information Technology related field of study
2 years of IT support experience in a Windows-based environment
IT professional certification (e.g. A+, Network+, ITIL)
Company
Texas Bank
Texas Bank is a group of local investors to need financial services from a community institution.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dalton Martin
Chief Credit Officer
Recent News
Business Wire
2025-10-17
Company data provided by crunchbase