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UDR - Opening Doors to your future · 1 day ago

Community Service Administrator

Germantown, Maryland, United States

Full-time

Onsite

Mid Level

3+ years exp

UDR is seeking a Community Service Administrator to join our team at Canterbury in Germantown, MD. This role involves providing administrative support to the service management team, scheduling repairs, overseeing quality control, and ensuring that community standards are met.

Commercial Real EstateCommunitiesProperty ManagementReal EstateReal Estate Investment

Responsibilities

Responsible for scheduling repairs with contractors, tracking, and providing final inspection of the work provided by contractors or vendors

Schedule the service team for timely apartment turnovers, painting, floors, carpets and general cleaning

Provide inspection of vacant apartments to ensure they are ready for occupancy. Report and schedule maintenance for any issues discovered and report results of turnovers to management

Provide support for or complete the pre-move-out inspections on a timely basis

Schedule or assist the service team scheduling of service tickets. May follow up on resident satisfaction following the service event

Provide overall quality control for both vendor-related and service team related community cleaning, safety, landscaping, and any other community projects

Act as the liaison for contact and coordination of vendors as needed

Conduct community safety meetings

Responsible for ordering through Ops Technology for supplies following Company procedures

Provide community inspection of every floor or building, exterior and amenity spaces

Assist in the bidding process for services and documentation as needed

Provide superior customer service to internal and external customers representing the community in a professional, concerned, and friendly manner to foster a positive experience for all residents

Organize and maintain filing system, file and retrieve documents, records, and reports. Ensure protection and security of files and records

Greet vendors or contractors and accompany them to appropriate work area or to the appropriate service team lead or manager

Perform other duties as assigned or as necessary

Qualification

Property Management ExperienceCustomer ServiceQuality ControlInspection SkillsOrganizational SkillsComputer SkillsCommunication SkillsProblem-Solving SkillsAttention to DetailInterpersonal Skills