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Air Engineers, LLC · 11 hours ago

Field Service Representative

Montgomery, AL

Full-time

Onsite

Senior Level

5+ years exp

Air Engineers is seeking an experienced Field Service Representative (FSR) serving as a technical expert and trusted resource for their Trane dealer network in Alabama and the Florida Panhandle. The FSR provides hands-on technical support, leads structured training programs, and supports service excellence initiatives to improve dealer capability and customer satisfaction.

Customer ServiceHome ServicesWholesale

Responsibilities

Provide timely technical support to dealers and technicians via phone, email, and onsite assistance

Deliver and reinforce service bulletins, technical updates, and product alerts to the dealer network

Develop, organize, and conduct technical training programs for service and installation technicians, including new product introductions and best-practice service procedures

Support the sales organization by assisting with key customer relationships and technical consultation

Investigate product performance concerns and First Notice events; document findings and report quality issues as required

Manage and support corrective action programs, concessions, and warranty-related activities for local dealers

Respond promptly and professionally to consumer inquiries and escalated service complaints

Maintain accurate service documentation, training records, and technical reports in accordance with company and manufacturer standards

Collaborate with internal teams to continuously improve service processes and dealer support effectiveness

Qualification

HVAC technical skillsHVAC diagnostic toolsTechnical training developmentCustomer service skillsTechnical manual interpretationEPA Universal CertificationBasic computer knowledgeMicrosoft Office proficiencyCommunication skillsInterpersonal skills