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Andersen Corporation · 18 hours ago

rFinance Experience Manager

St Paul, MN

Full-time

Onsite

Mid, Senior Level

$89K/yr - $177K/yr

5+ years exp

Andersen Corporation is a leading company in the residential and commercial building sector, known for its commitment to exceptional customer experiences. The Finance Experience Manager is responsible for creating and implementing strategies to enhance customer service and retailer satisfaction, while also fostering team development and performance improvement.

Building MaterialHome DecorManufacturingWindowsWood Processing

Growth Opportunities

Responsibilities

Proactively learn best practices and/or process automation techniques from other contact centers to increase performance and drive team to quickly adopt process improvements that support scalability for growth and ease of doing business

Develops and implements communication strategies for Renewal to promote understanding and adoption of customer service strategies

Acquires feedback from retail partners to create plans, programs and processes that promote long-term continuous improvement to ensure a high level of retailer satisfaction

Develops teams by providing timely performance evaluations, constructive feedback, and development and career plans, coaching through 1:1s, leads team meetings, and provides educational/growth opportunities

Identifies long-range performance improvement needs and coaching opportunities

Develop and report daily KPI’s, and monitor team performance against goals. Takes corrective action as necessary and incorporates associate feedback to improve the efficiency and performance of Team to meet the expected turnaround time

Accountable for the team’s performance & responsible for recognition to individual/team achievements

Partners with Regional Managers and works cross-functionally to influence Supply Chain, RD&I, Quality, and retail partner relationships

Creates a plan for appropriate and efficient staffing levels by recruiting, selecting, and training

Evaluates the business needs to launch new staffing models that incorporate variable work schedules to support our retail business ordering models

Qualification

Management ExperienceCustomer Service ExperienceCommunication SkillsOrganizational SkillsProblem-solving SkillsLeadership SkillsTime ManagementPerformance EvaluationTeam DevelopmentDiverse Workforce Management

Required

Bachelor's degree plus 5-8 years of management experience; or equivalent demonstrated skills and abilities

Highly effective communication, both orally and in writing, is required

Organizational, Problem-solving, And Leadership Skills Are Essential

Time management skills and an ability to prioritize projects/work are essential

Ability to assess productivity and workflow using various measurements in order to achieve targeted productivity goals

Ability to effectively lead and manage a diverse workforce

Ability to effectively manage, lead, and motivate others

Ability to work with all levels of individuals, internal and external to the enterprise

Preferred

Customer Service Experience Preferred

Benefits

401 (k) Plan, Employer Fixed Contributions & Company Matching

Profit Sharing

Medical, Dental and Vision Coverage

Flexible Spending Accounts (FSAs), Health Savings Account (HSA) and Health Reimbursement Account (HRA)

Life Insurance

Paid Time Off & Paid Holidays

Paid Maternity Leave & Paid Parental Leave

Career Growth Planning & Nationwide Career Opportunities

PROFIT SHARING: In 2025 Andersen has set a profit-sharing target of $3,500 per eligible employee, prorated as appropriate Profit Sharing will be paid out in quarterly installments to provide eligible employees with payments throughout the year, with payment amounts tied to quarterly operating profit performance.