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Comprehensive Healthcare · 2 days ago

Secure Withdrawal/E&T and Co-Occuring Residential Program Manager

Yakima, WA

Full-time

Onsite

Mid, Senior Level

2+ years exp

Comprehensive Healthcare provides innovative behavioral health and integrated healthcare services to clients of all ages. They are seeking a Program Manager to provide strategic and operational leadership for Co Occurring Residential Treatment and SWMS/E&T facilities, overseeing supervisors and ensuring effective management of all business, administrative, and clinical functions.

Health CareMental HealthNon ProfitProfessional Services

Responsibilities

Effectively and legally interviews applicants and makes appropriate staff selections

Follows policies and procedures for corrective action relating to staff performance

Provides sound supervision to all direct reports which include appropriate and frequent performance feedback

Supports employees in skill development and goal attainment

Appropriately utilizes the Human Resources Department as needed and required

Provides direction, supervision, coaching, training and regular performance feedback to build employee skills and support progress toward goals

Creates training and development plans to support new employees to be successful

Completes performance evaluations in a timely and thorough manner

Assists with the development of the team budget and monitors budget throughout the year

Monitors program plan adherence to ensure quality service delivery

Collaborates with the Human Resources Department on hiring, retention and corrective actions

Communicates relevant matters to direct reports timely and effectively

Initiates and maintains projects or programs consistent with policy

Identifies opportunities for program improvement, growth, and long-term sustainability within the division. Develops and recommends strategies for consideration and leads in the implementation of approved programs and initiatives to strengthen service delivery and ensure organizational resilience. Utilizes compliance and quality KPIs to monitor performance and drive continuous improvement

Works collaboratively within a dyad leadership model to confirm that services meet or exceed accreditation, regulatory, contractual, and payor requirements, as well as internal agency standards. Develops and implements timely and appropriate Plans of Correction in response to identified deficiencies

Ensures the quality of clinical service delivery through clinical interventions and by partnering with clinical leadership to support the application of evidence-based interventions and treatment protocols. Ensures outcome metrics are routinely reviewed, communicated, and tied to program improvement plans

Ensures the effective delivery of clinical services across the continuum of assigned programs by providing operational oversight and supporting clinical leadership. Monitors and evaluates the effectiveness of services through established outcome measures and performance indicators (agency, contractual, regulatory, and payor). Provides regular reporting, analysis, and recommendations to support continuous improvement

Participates in short- and long-term strategic planning for the agency, and participates in developing goals and objectives for division, programs and services to attain strategic goals. Routinely reports to appropriate committees regarding status of strategic plans, issues and opportunities

Participates in the development of annual budgets and routinely monitors expenditures and revenues. Ensures organizational resources are allocated and utilized efficiently to maximize sustainability and impact across assigned services

Participates in the development and implementation of clinical and administrative policies and procedures. Maintains current knowledge of applicable WAC and RCW requirements to ensure ongoing compliance and alignment with regulatory changes

Gathers data and develops required reports applicable to leadership requests and service contracts. Ensures reports are delivered timely

Qualification

Behavioral Health ExperienceFinancial OversightLeadership ExperienceStrategic Program DevelopmentTeam ManagementCoaching SkillsCollaboration SkillsCommunication Skills

Required

Master's degree in Social Work or related degree in Behavioral Health, Business Administration, Public Health, or a closely related field

Experience within the field of Behavioral Health is preferred

Minimum of two (2) years of progressively responsible leadership experience in healthcare or behavioral health operations, demonstrating strong business acumen, financial/budgeting oversight, and strategic program development

Proven ability to manage diverse teams, optimize organizational performance, and implement effective systems to support quality care and operational efficiency

Experience collaborating across disciplines and programs to meet the needs of varied client populations

Driver's license and vehicle liability insurance