FirstBank ยท 1 day ago
Contact Center Representative
Lakewood, Colorado, United States
Full-time
Onsite
New Grad, Entry Level
$20/hr - $20/hrFirstBank is Colorado's largest locally owned holding company, focused on serving customers with a commitment to diversity, equity, and inclusion. The Contact Center Representative plays a key role in providing exceptional customer service and support for a variety of banking inquiries in a fast-paced call center environment.
BankingCustomer ServiceFinance
Responsibilities
Provide an exceptional customer service experience and actively ensure customer satisfaction
Assist customers with general and/or complex banking inquiries related to FirstBank's products and services over the phone
Develop and maintain a general working knowledge of all bank products and services
Research customer issues and concerns across various products and services to pinpoint logical resolutions
Achieve a general understanding of fraud trends occurring to identify and mitigate possible fraud attempts
Meet individual and department service level objectives
Assist customers with general troubleshooting for FirstBank products and services
Navigate seamlessly between multiple FirstBank programs and systems while aiding customers
Collaborate with other FBSS departments and branch operations in order to properly assist customers
Perform other job duties and projects as assigned
Understand and comply with all provisions of the Safety in the Workplace policy
Qualification
Required
Entry-level job with little or no prior relevant work experience in the function
General knowledge of all FirstBank products and services
Good verbal and written communication skills
Ability to solve general problems
Ability to work in a fast paced team environment
General understanding of FBSS departments and branch operations
Provide an exceptional customer service experience and actively ensure customer satisfaction
Assist customers with general and/or complex banking inquiries related to FirstBank's products and services over the phone
Develop and maintain a general working knowledge of all bank products and services
Research customer issues and concerns across various products and services to pinpoint logical resolutions
Achieve a general understanding of fraud trends occurring to identify and mitigate possible fraud attempts
Meet individual and department service level objectives
Assist customers with general troubleshooting for FirstBank products and services
Navigate seamlessly between multiple FirstBank programs and systems while aiding customers
Collaborate with other FBSS departments and branch operations in order to properly assist customers
Perform other job duties and projects as assigned
Understand and comply with all provisions of the Safety in the Workplace policy
Preferred
Previous customer service experience
Working knowledge of call center environment
Benefits
Paid Time Off/paid leave programs
401K/Employee Stock Ownership
United Healthcare medical
MetLife dental
VSP vision
Employee tuition reimbursement
Volunteer Time Off
Short-Term Disability
Long-Term Disability
Group Life Insurance/AD&D
Company
FirstBank
FirstBank provides a range of financial services including personal, business, and digital banking products.
Founded in 1963
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2025-09-08Acquired
Leadership Team
Olusegun Alebiosu
Managing Director and CEO
Adam Sands
Chief Banking Officer
Recent News
2025-12-09
2025-11-23
Company data provided by crunchbase