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Visit Hershey & Harrisburg · 2 months ago

Hersheypark Leadership Development Intern - Level 2

Hershey, PA

Internship

Onsite

Intern

Visit Hershey & Harrisburg is seeking a Hersheypark Leadership Development Intern (Level 2) to provide on-the-job leadership experience and participate in Professional Development opportunities. The role involves supervising staff, training employees, maintaining guest service standards, and ensuring compliance with health and safety regulations.

Non ProfitTourismTravel

Responsibilities

Supervising part-time staff and assisting in overseeing daily operations

Training employees to ensure that they are capable of interacting appropriately with guests and that they have the information needed to answer questions

Placing employees for their location at appropriate positions and ensuring that employees have the proper breaks, supplies and other operational items needed throughout their shifts

Ensuring strict adherence to Child Labor Laws and reporting any potential violations to their direct Supervisors

Providing recommendations regarding disciplinary action and participation in coaching employees

Perform day-to-day operational job duties as needed

Acting as a liaison to department management; observe and report on all issues or concerns that arise day to day. Provide feedback to management so they can implement solutions

Maintaining guest service and hospitality standards through interaction with guests and monitoring employees. Ensuring proper execution of all service standards set by management. Responding to guest questions and directing them to the appropriate source of information

Monitoring and enforcing health, safety, and sanitation standards

Participate in a Professional Development Series

Qualification

Employee trainingGuest serviceLeadership experienceMultitaskingCommunication skillsPositive attitudeTeamworkSelf-motivation

Required

Must be 18 years of age or older

This internship is open to college students and recent graduates

Must meet one of the following criteria: Completed HP Leadership Development Level 1 Program, Must be in good standing with Hershey Entertainment and Resorts, Worked a minimum of one season experience as a red tag (Asst Team Leader) at the Hersheypark Entertainment Complex

Certain positions will be required to complete pre-employment drug testing

Ability to obtain department-required certifications, including but not limited to; Ellis & Associates lifeguard certification, RAMP certification, ServSafe, etc. based on department placement

Must be friendly, upbeat, work well with other employees, and be able to interact with guests

Ability to communicate professionally and effectively

Must display a positive attitude, eagerness to learn, and professional image in compliance with Hershey Entertainment & Resorts

Ability to multitask in a fast-paced environment

Must embody Hershey Entertainment & Resorts core values (Devoted to the Legacy, Selfless Spirit of Service, Team Focused, and Respectful of Others)

Must be able to work independently and be self-motivated to perform all aspects of the job at all times

Must be able to work a minimum of five (5) closing shifts and at least 40 hours per week during May, June, July and August

Must be able to work in a combination of indoor and outdoor weather conditions. Employees are subject to a variety of weather conditions, including but not limited to: extreme heat, sun exposure, cold, and inclement weather

Physical requirements include the ability to stand for up to eight hours at a time, walk, bend at the waist and knees and have repeated manual dexterity, and the ability to push, pull, and reach above shoulder level, and lift up to twenty (20) pounds without assistance