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Fullbay · 1 day ago

Director of Product Content and Integrations

United States

Full-time

Onsite

Director/Executive

15+ years exp

Fullbay is a leader in the heavy-duty repair industry focused on creating safer roads through innovative technology. The Director of Product Content and Integrations will own the strategy for integrating external data and services into Fullbay's platform, ensuring it enhances customer workflows and product value.

AutomotiveBusiness Process Automation (BPA)Fleet ManagementFreight ServiceSaaSSoftware

Responsibilities

Lead the product-side vision for the Fullbay Network — the growing ecosystem of shops, fleets, vendors, and data partners connected through the platform

Identify and prioritize data and integration opportunities that expand the platform’s intelligence and operational value

Define frameworks for evaluating partnership opportunities, content sources, and integration ROI

Collaborate cross-functionally to embed network-driven value into core workflows and user experiences

Develop and scale Fullbay’s structured approach to acquiring, standardizing, and maintaining industry-relevant content

Establish and uphold content standards — ensuring consistency, quality, and usability across the product

Oversee the creation and maintenance of Fullbay’s proprietary content assets that support accuracy, automation, and decision support

Partner with the Engineering and Data teams to ensure that content pipelines integrate effectively with the platform architecture

Serve as Fullbay’s primary product liaison with third-party vendors’ product and engineering teams

Lead the discovery, scoping, and evaluation of new integrations that extend the value of the Fullbay platform

Define integration requirements, user outcomes, and data expectations in collaboration with Engineering

Manage the full integration lifecycle — from intake and prioritization to documentation, and training

Monitor integration adoption, performance, and data quality; drive enhancements that improve reliability and customer satisfaction

Establish integration guidelines and standards to ensure consistency across all external connections

Maintain visibility into integration health and communicate risks, dependencies, and timelines across the org

Serve as the connective bridge between external providers and internal product development teams

Work closely with Product, Engineering, Data, and AI teams to ensure external inputs enrich and elevate core product experiences

Act as a key member of the Product leadership team, influencing platform strategy and prioritization

Partner with Support, Customer Success, and Product Marketing to ensure internal teams understand integration capabilities and customer value

Define and track KPIs for content quality, integration adoption, ecosystem contributions, and customer impact

Provide regular reporting on the health and effectiveness of Fullbay’s content and integration portfolio

Ensure integrations and content deliver measurable improvements in operational efficiency, data richness, and customer outcomes

Qualification

SaaS architectureData partnershipsEcosystem strategyAPIsContent acquisitionCommercial repairCommunicationNegotiation skillsStrategic thinkerCross-functional collaboration

Required

Bachelor's degree in Business, Engineering, or related field; MBA or advanced degree preferred

15+ years of experience in product, data partnerships, or ecosystem strategy roles within SaaS, automotive, logistics, or industrial technology sectors

Proven success managing data-driven ecosystems, content acquisition, or integration partnerships

Familiarity with data standards and best practices for interoperability, quality, and governance

Experience working cross-functionally with engineering, product, and commercial teams

Strategic thinker who can connect external opportunities to platform growth

Strong understanding of SaaS architecture, APIs, and data exchange models

Excellent communication and negotiation skills with both technical and executive audiences

Ability to assess partnership ROI and translate ecosystem inputs into product outcomes