Apply on Employer Site

Pratt & Whitney · 1 day ago

Cherry Point Depot Customer Support Engineer (P3) (Onsite)

Jacksonville, FL

Full-time

Onsite

Mid, Senior Level

$87K/yr - $165K/yr

5+ years exp

Pratt & Whitney is transforming the future of flight by designing and servicing innovative engines. They are seeking a Customer Support Engineer to interface with depot production operations for the maintenance and repair of F135 engines, supporting various engineering and operational functions.

Aviation & Aerospace

No H1B

U.S. Citizen Only

Responsibilities

Operate within cross functional work teams in an environment that supports operations, government customers, and program management

Provide CSE support for operations, process, and quality organizational support while providing daily updates for CSE related actions

Provide support for actions related to manufacturing blueprint review & interpretation for jet engine hardware, problem solving events related to technical data and hardware disposition, and authoring of technical data for jet engine hardware & support equipment

Support lean manufacturing initiatives that support continuous process improvement, as well as product team technical presentations and cross organization communication, and procedural authoring and updates to improve efficiency

Support development for proficiency and expertise in Customer Support Engineering (CSE) processes, process authoring, technical dispositions, and SAP EQN System dispositions

Travel: 10%

Qualification

Engineering degreeA&P Mechanic certificationSAP familiarityTechnical data authoringLean manufacturingInterpersonal skillsTeamworkCommunication skillsOrganizational skillsTime management

Required

Bachelor's degree in Engineering/Technical discipline, or bachelor's degree with experience in related aviation/jet engine field, or 5+ years of comparable prior experience with similar hardware working within depot shop environment

In lieu of Bachelor's degree, 9+ years of experience in related aviation/jet engine field, or with similar hardware working within depot shop environment

Advanced degree with 3 years of experience

5+ years of total professional work experience

The ability to obtain and maintain a U.S. government issued security clearance is required

U.S. citizenship is required, as only U.S. citizens are eligible for a security clearance

Preferred

Ability to support multiple depot site locations operations in a fast paced, dynamic, and results-based production environment with strong interpersonal, teamwork, communication, organizational, time management skills and the ability to work well with multi-disciplinary groups

Technical familiarity with engineering blueprints and the ability to read engineering drawings, or previous experience with military jet engine logistics, repairs, maintenance, or A&P Mechanic certification

Proficiency in MS Office resources and SAP familiarity and ability to enter and interrogate data

A working-knowledge of value stream mapping, standard operating procedures, and root-cause analysis, mistake-proofing is desired, as well as strong interpersonal, teamwork, communication, organizational, time management skills and the ability to work well with multi-disciplinary groups is required

Benefits

Medical

Dental

Vision

Life insurance

Short-term disability

Long-term disability

401(k) match

Flexible spending accounts

Flexible work schedules

Employee assistance program

Employee Scholar Program

Parental leave

Paid time off

Holidays

Company

Pratt & Whitney

Glassdoor3.8

Pratt & Whitney, an RTX business, is a global leader in propulsion systems, powering the most advanced aircraft in the world, and we are shaping the future of aviation.

Founded in 1925

East Hartford, CT, US

10001+ employees