Staples · 1 day ago
Senior Technical Product Manager - AI, Staples Promotional Products
Framingham, MA, United States
Full-time
Onsite
Senior Level
7+ years expStaples Promotional Products is a national leader in the promotional products industry, seeking a Senior Technical Product Manager - AI. This role is responsible for driving the vision and strategy of technical platforms, ensuring alignment with operational needs and business objectives while managing complex platform development lifecycles.
ConsumerE-CommerceEnterprise SoftwareOffice SuppliesRetail
Responsibilities
Develop and continuously refine the platform's strategic vision and roadmap, aligning them with the long-term business goals and market trends
Conduct regular reviews of the current platform capabilities and business processes, identifying areas for innovation and improvement
Lead the definition and execution of product strategies that bridge the gap between current operations and desired business outcomes
Collaborate with engineering, design, and UX teams to translate product requirements into functional designs and actionable development plans
Prioritize and manage the product backlog, ensuring that the team focuses on tasks that provide the most significant value based on ROI and strategic importance
Oversee the full product development lifecycle, from ideation through development, launch, and ongoing enhancement phases
Foster a culture of continuous improvement by leading the adoption of Agile methodologies and integrating SAFe practices into project management
Engage with customers and other external stakeholders to gather feedback and integrate it into product development processes
Communicate effectively with all levels of the organization to keep stakeholders informed of progress, potential roadblocks, and overall product health
Create and maintain detailed documentation for product requirements, including both functional and non-functional specifications
Monitor and report on the product's performance, using key performance indicators (KPIs) to assess its health and alignment with business objectives
Work closely with solution architects and technical teams to ensure the platform's architecture supports current and future business needs
Identify, assess, and mitigate technical risks throughout the product development process
Develop contingency plans to address potential project delays and technical challenges
Mentor and guide junior product managers, helping them develop their skills and understanding of technical product management best practices
Build and maintain strong internal relationships across the organization to support cross-functional collaboration and knowledge sharing
Continuously analyze industry trends, customer needs, and technological advancements to keep the platform and its features competitive and innovative
Qualification
Required
Bachelor's degree in Computer Science, Business, or related field or equivalent work experience
7+ years of experience in product management within a technical or related field with at least 5 years focused on managing complex technical products or platforms
Strong proficiency with Agile development methodologies and tools such as Jira and Confluence
Exceptional analytical and problem-solving skills
Strong interpersonal and communication abilities
Proactive leadership and a collaborative spirit
Ability to handle multiple projects simultaneously with a keen eye for detail
Demonstrated expertise in leading the end-to-end lifecycle of a product, from conception through deployment and post-launch enhancements
Proven ability to develop product strategies and roadmaps that align with business objectives
Experience in writing detailed functional and non-functional product requirements, and effectively communicating those requirements to engineering teams
Demonstrated ability to prioritize product features and tasks based on an analysis of technical feasibility, business impact, and user feedback
Solid track record in managing cross-functional teams and projects, demonstrating strong leadership and team-building skills
Experience in conducting rigorous KPI analysis and utilizing metrics to guide product decisions and assess product health
Excellent problem-solving skills with a demonstrated capacity to address technical challenges and find resolution effectively
Experience leading AI-enabled product initiatives, including data-driven automation, intelligent recommendations, and customer-facing bots that reduce manual effort and scale across large, distributed platforms
Strong ability to translate ambiguous business problems into clear product requirements, leveraging data signals (e.g., incomplete inputs, customer intent, seasonal trends, vendor promotions) to inform AI-driven solutions
Preferred
Advanced degree in Business Administration, Computer Science, or a related technical field
Experience in technical product management in high-tech or eCommerce industries
Deep understanding of B2B and B2C eCommerce platforms, with a proven track record of successful product launches in these areas
Strong experience with market research, competitive analysis, and usability testing, translating insights into actionable product enhancements
Exceptional skills in stakeholder management, capable of persuasively presenting ideas and influencing senior management
Extensive knowledge of industry trends, emerging technologies, and regulatory environments affecting the eCommerce and technology sectors
Demonstrated ability to mentor and develop junior product managers and build cohesive, high-performing teams
Experience in leading strategic initiatives that involve complex data analysis and implementation of state-of-the-art technology solutions
Proficiency in advanced analytical and data visualization tools, with the ability to derive insights from complex data sets
Strong entrepreneurial spirit and a track record of innovation within fast-paced, evolving environments
Experience defining and launching AI-powered features such as intelligent product recommendations, automated content updates, customer service bots, or workflow automation in eCommerce or B2B platforms
Familiarity with modern data and AI ecosystems (e.g., data lakes, analytics platforms, ML-driven decision systems) and using insights to drive product prioritization and roadmap decisions
Demonstrated success scaling products globally, balancing regional considerations while maintaining a unified platform strategy
Languages: Python, SQL, PySpark
Agent frameworks: LangChain, LangGraph, Hugging Face, OpenAI SDK, Gemini
GenAI Tools: Azure AI Foundry, Vertex AI, Databricks AI
ML Ops/LLMOps: MLflow, ONNX, Unity Catalog
Data Platforms: Databricks, Snowflake, Data Lake, Knowledge graphs
Understanding of AI governance, including model explainability, fairness, and security (e.g., prompt injection, data leakage mitigation)
Benefits
Inclusive culture with associate-led Business Resource Groups
22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts
Company Match 401(k)
Physical and Mental Health Wellness programs
And more!
Company
Staples
Staples is a provider of workspace products such as furniture, technology, cleaning products, and traditional office supplies.
10001+ employees
H1B Sponsorship
Staples has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (152)
2024 (172)
2023 (147)
2022 (161)
2021 (121)
2020 (178)
Funding
Current Stage
Public CompanyTotal Funding
$7MKey Investors
US Department of Energy
2024-07-09Grant· $7M
2017-06-28Acquired
1999-11-15Post Ipo Equity
Leadership Team
Michele Parzianello
Chief Sales Officer
Recent News
The Morning Call
2025-12-07
Agri Investor
2025-12-02
The Morning Call
2025-12-02
Company data provided by crunchbase