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Dialpad · 1 day ago

HR Manager

Tempe, AZ

Full-time

Hybrid

Mid, Senior Level, Lead/Staff

8+ years exp

Dialpad is the leading AI-powered customer communications platform, transforming how businesses communicate with their customers. As an HR Manager, you will partner closely with leaders to design and implement effective people strategies, build trusted relationships, and support organizational growth and employee development.

AnalyticsArtificial Intelligence (AI)Machine LearningMessagingNatural Language ProcessingPredictive AnalyticsSaaSTelecommunicationsUnified CommunicationsVoIP

Growth Opportunities

Responsibilities

Build strong relationships and become a trusted advisor to business leaders and managers

Support employees by providing HR guidance on policies and procedures when appropriate

Partner with managers and employees to understand employee relations challenges and facilitate resolution

Work with assigned organizations and leaders to ensure HR initiatives are well understood and implemented

Provide day-to-day performance management guidance to line management (e.g., coaching, counseling, career development, disciplinary actions, etc.)

Partner with People Experience teams (i.e., Talent Acquisition, Learning & Development, Total Rewards, People Operations) to develop and implement talent management and employee engagement programs, including conducting training sessions

Partner with the business to facilitate talent reviews focused on employee growth and development and organizational health priorities

Provide compensation guidance to leaders for salary actions, including the annual salary review, promotions, and job re-leveling situations

Analyze, manage, and administer US employee benefits programs, including health benefits, perks, and wellness

Develop, manage, and improve key HR processes and workflows to keep our organization running smoothly

Provide HR guidance to colleagues, leaders, and employees on US employment practices, regulations, and policies and procedures when appropriate

Draft new policies or update current policies and the handbook based on changes to US employment regulations

Develop an understanding of key business objectives (OKRs), key performance indicators, and analyze trends (retention and engagement) to inform better programs and policies for local leaders

Contribute to various cross-team and/or cross-organizational HR projects

Qualification

HR compliance expertiseUS labor laws knowledgePerformance managementEmployee relationsUS benefits managementSaaS experienceG-Suite proficiencyProgram managementAnalytical skillsCommunication skillsProblem-solving skillsRelationship buildingWork ethicIntegrity

Required

Bachelor's degree or equivalent work experience

8+ years of progressive HR experience with specific expertise in compliance, US labor laws, performance management, compensation guidance, and employee relations

Strong knowledge of US legal requirements related to the day-to-day management of employees, employee relations, reducing legal risks, and ensuring labor and regulatory compliance

Experience managing US benefits programs

Demonstrated ability to learn business objectives quickly and influence talent and organizational decisions that impact business outcomes

A self-motivated and results-oriented individual who consistently exhibits optimism, empathy, adaptability, persistence, and accountability

Strong G-Suite skills, including building Google Slides presentations

Strong program management skills

Demonstrated resourcefulness and problem-solving skills, consistently finding solutions and answers, even under challenging circumstances with limited information

Proficient analytical skills with the ability to take direct ownership of interpreting data and using data to recommend solutions and influence decision-making

Experience building trusted relationships across the HR function, executives, managers, and employees

Excellent verbal and written communication skills with an emphasis on tact and diplomacy

Strong work ethic, integrity, and personal responsibility