Barings ยท 1 day ago
ITSM ServiceNow Engineer & Reporting Specialist
Asheville, NC
Full-time
Hybrid
Mid Level
3+ years expBarings is a company that values its associates and is committed to their professional growth. They are seeking an ITSM ServiceNow Engineer & Reporting Specialist who will focus on enhancing the ServiceNow platform for ITSM processes and contribute to analytics and reporting efforts to improve operational performance and support strategic initiatives.
Venture Capital
Responsibilities
Design, develop, and maintain ServiceNow modules and workflows across ITSM processes (Incident, Problem, Change, Request, etc.)
Implement enhancements and customizations using ServiceNow Studio, Flow Designer, and scripting (JavaScript)
Collaborate with ITSM process owners to translate business requirements into scalable ServiceNow solutions
Ensure platform stability, performance, and alignment with upgrade cycles and best practices
Integrate AIOps capabilities into ServiceNow, including anomaly detection, event correlation, and predictive alerting
Work with monitoring and observability tools to ingest telemetry data into ServiceNow for automated incident creation and resolution workflows
Support CI/CD enablement by integrating ServiceNow with DevOps tools and pipelines
Maintain and optimize data models, tables, and relationships to support automation, AIOps, and reporting
Participate in platform governance and contribute to roadmap planning and release management
Maintain Integrations between ServiceNow and external systems
Develop and maintain dashboards, semantic models, and Dataflows in Power BI and ServiceNow Performance Analytics to track KPIs such as SLA compliance, MTTR, MTTAp, and service availability
Refactor and enhance existing dashboards to improve performance, usability, and data accuracy
Provide ad hoc analysis and reporting to support audits, compliance reviews, and executive decision-making
Support financial transparency efforts by contributing to reporting on cloud spend, usage patterns, and cost allocation models in collaboration with FinOps and Finance teams
Qualification
Required
3+ years of experience in ServiceNow development and ITSM engineering
Proficiency in ServiceNow Studio, Flow Designer, and scripting (JavaScript)
Strong understanding of ITIL processes and ITSM frameworks
Experience with AIOps tools and concepts such as event correlation, anomaly detection, and predictive analytics
Experience with Power BI and ServiceNow Reporting
Familiarity with cloud cost management tools and financial reporting principles
Ability to translate business needs into technical solutions
Preferred
Experience with ServiceNow Performance Analytics and platform integrations
Familiarity with Azure DevOps, CI/CD pipelines, and infrastructure tagging strategies
Exposure to observability platforms such as Dynatrace, Datadog, or Splunk
Benefits
Medical (including Virtual Care), Prescription, Dental, and Vision Coverage
Fitness Center Reimbursement Program (Including Online Memberships)
Employee Assistance Program (EAP)
Fertility Benefits
Highly competitive 401(k) Plan with Company Match
Health Savings Account (HSA) with Company Contributions
Flexible Spending Accounts (FSA) - Health Care & Dependent Care
Retirement Health Reimbursement Account
Basic and Supplemental Life Insurance
Spouse and Child Life Insurance
Paid Vacation, Sick Days and Annual Holidays
Paid Leave of Absences (Maternity Leave, Parental Leave, Caregiver Leave, Bereavement Time)
Short and Long Term Disability Plans
Paid Volunteer Time
Education Assistance Program
Charitable Matching Gifts Program
Commuter Reimbursement Program
Adoption and Surrogacy Reimbursement Program
Company
Barings
Barings is a $470+ billion* global asset management firm that partners with institutional, insurance, and intermediary clients, and supports leading businesses with flexible financing solutions.
Founded in 1762London, England, GBR
1001-5000 employees
H1B Sponsorship
Barings has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (5)
2023 (5)
2022 (10)
2021 (9)
2020 (7)
Funding
Current Stage
Public CompanyTotal Funding
unknown2002-12-27IPO
Leadership Team
Ian M. Fowler, CFA
CEO & President - Barings Private BDC (BCIC)
Mike Freno
Chairman and CEO, Barings LLC
Recent News
2024-05-07
2024-04-28
2024-04-28
Company data provided by crunchbase