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USAA · 1 day ago

Business Strategy Analyst - Mid Level

Phoenix, AZ

Full-time

Onsite

Mid Level

$85K/yr - $163K/yr

4+ years exp

USAA is dedicated to empowering its members to achieve financial security through competitive products and exceptional service. The Business Strategy Analyst will leverage analytics to provide strategic insights that optimize contact center efficiency and enhance member experiences.

BankingFinancial ServicesInsuranceVenture Capital

No H1B

Responsibilities

Collaborates with stakeholders to identify key business assumptions and hypotheses around line of business strategy. Evaluates and uncovers strategic insights related to Profit & Loss. performance including Product Strategy, Pricing, Marketing, Sales, Credit Risk, Distribution Channels, and Member Experience

Assists experienced Business Strategy Analysts and other subject matter experts with refining hypotheses and identifying business questions to explore further

Assists in the development of the analytical framework and blueprint to answer business questions identified in the business portfolio, product, or member experience

Leverages advanced data-driven problem-solving techniques to manipulate and interpret business results

Translates findings into insights for strategy management and execution

Prepares materials that help communicate the significance of the strategic insights to senior leaders and other key stakeholders. May participate in key stakeholder meetings

Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures

Qualification

Data analyticsStrategic planningData analysis toolsContact center operationsProject managementCommunication skillsProblem-solvingTeam collaboration

Required

Bachelor's Degree in Business, Science, Finance, Economics or related discipline; OR 4 years of related experience (in addition to the minimum years of experience required) may be substituted in lieu of degree

4 years experience in data and/or analytics or strategy consulting; OR Advanced Degree in Business, Science, Finance, Economics or related discipline with 2 years experience in data and/or analytics or strategy consulting

Experience identifying business needs and developing strategic plans driven by qualitative/quantitative analysis and market insights

Demonstrated experience using data analytics to formulate data-driven insights

Experience performing data analysis using various data analytics tools (i.e. Microsoft Excel, Tableau, R, Python, SQL, Snowflake, SAS, Adobe Analytics)

Experience in project management

Preferred

Prior U.S. military service or being a military spouse/domestic partner is highly valued

Ability to analyze data from various sources (e.g. member feedback, operational metrics, business performance) and draw meaningful conclusions

Understanding of how contact centers function, including key performance indicators (KPIs) such as Average Handle Time (AHT), Shrinkage, Member Satisfaction (MSAT), and First Contact Resolution (FCR)

Experience in contact center workforce planning and forecasting

Ability to extract insights from data and present them clearly and concisely, often through reports, dashboards, and presentations

Experience using visualization tools like Tableau or Business Objects for creating dashboards and reports