This job has closed.

Beacon Credit Union · 1 day ago

eServices Specialist I

Wabash,IN,US

Full-time

Onsite

Mid Level

3+ years exp

Beacon Credit Union is a supportive, values-driven community that cares about its employees and members. They are seeking an eServices Specialist I to process inclearing files, provide support for digital banking services, and ensure a positive member experience through troubleshooting and account research.

BankingCredit CardsDebit CardsFinancial Services

Responsibilities

Performs Share Draft (check) processing, including daily inclearing, file load error resolution, return item handling, and both critical and non-critical NSF (non-sufficient funds) reviews. Makes decision-based actions on check returns for NSF, closed accounts, and other exception conditions

Performs daily ACH processing, including inbound and outbound files. Completes resolution of file load errors. Handles ACH return items, including both critical and non-critical NSF (non-sufficient funds) cases. Makes decision-based actions on ACH returns due to NSF, closed accounts, invalid account information, and other exception conditions. Ensures compliance with NACHA rules and institutional policies while maintaining accuracy and timeliness in processing

Processes wire transfers (domestic and international using Payments Exchange and US Bank systems both inbound and outbound)

Provides administrative back office support for all digital services. Sets up and maintains eStatement and Business Online Banking users etc. and maintains all electronic services databases, including removing all inactive users or closed memberships

Provides support to members and internal staff for all digital banking services, such as Retail and Commercial Online Banking, Mobile Banking, Bill Pay and Remote Deposit Capture

Processes Mobile Deposit Capture transactions and files

Collaborates with the Fraud Department and Accounting Department to resolve issues and collect data. Assists in fraud monitoring related to check activity, escalating unusual or suspicious items as necessary

Performs other duties as assigned

Qualification

Technical call supportFinancial services experienceMobile Deposit CaptureACH processingWire transfersMember service skillsSound judgmentMultitaskWorking knowledge of WordWorking knowledge of ExcelWorking knowledge of OutlookInternet navigation skillsCommunicationWork independently

Required

Three to five years of technical call support or financial services experience

High School Diploma or HSE

Excellent communication and member service skills

Sound judgment skills

A significant level of trust and diplomacy is required, in addition to courtesy and tact

Ability to multitask

Ability to work independently

Working knowledge of Word, Excel, Outlook and Internet and how to navigate various electronic devices (ie cell phones, tablets, laptops) in order to use the device to access Beacon's electronic applications