NOVALINK SOLUTIONS LLC ยท 1 day ago
IT Support Specialist
Salem, Oregon, United States
Full-time
Onsite
Entry Level
2+ years expNOVALINK SOLUTIONS LLC is a company providing technical support services. The IT Support Specialist role involves offering technical assistance to computer users, troubleshooting hardware and software issues, and maintaining system performance across the state.
Information ServicesProfessional ServicesTelecommunications
Responsibilities
Provides technical support by telephone, remote technology, and on-site to computer users statewide
Requests are generally logged into the computerized tracking system before escalation
Records solutions in the solutions database or other forms of documentation
Communicates to the affected parties the status of requests
Investigate and diagnose computer-related problems reported by division staff across the state
Assist users with unusual and more complex issues that may be referred from lower-level IS staff
Troubleshoot and resolve hardware issues
Resolving issues may involve physically repairing hardware or remotely controlling computers and contacting software or hardware vendors
Analyzes system performance, error codes, and diagnostic messages and resolves problems or conflicts
Installations generally have established procedures
Testing and troubleshooting are at an intermediate level
Deals with version compatibility issues, modify configurations, tests, troubleshoots, and performs significant hardware upgrades
Physically replaces cards and other hardware
Examples include bios or ROM upgrades, or flashing
Writes installation documentation and maintains knowledge library
Performance analysis is conducted regularly on PCs to determine system performance levels
If performance deteriorates, measures are instituted to return system performance to acceptable levels
Measures may include running Defrag or Scan disk against the hard drives or providing instructions to the user
Hardware/software vendors are contacted not only in the arena for new products but also as a prime source of information on better utilization of current hardware and software
The information gained from vendor contacts is investigated, evaluated, and tested upon request
This technical information is then made available to all team members for decision-making
This technical information is also used to establish system defaults locally and make recommendations for department-wide utilization
Installations often do not have established procedures and could be the initial installation
Testing and troubleshooting are at an intermediate level
Deals with version compatibility issues, modify configurations, tests, and troubleshoots, and performs major hardware upgrades
Modifications to software may impact other software
Examples include bios or ROM upgrades, or flashing
Writes installation documentation and maintains knowledge library
Qualification
Required
Two years of experience supporting desktops in an enterprise environment required
Networking TCP/IP - Novice (1-3 Years)
Networking UDP - Novice (1-3 Years)
Operating Systems Windows 9x/2000/XP/NT/Vista/7 - Novice (1-3 Years)
Communication skills both verbal and written - Proficient (4-6 Years)
Learning ability - Proficient (4-6 Years)
Team work - Proficient (4-6 Years)
Active Directory - Novice (1-3 Years)
Microsoft Office - Novice (1-3 Years)
Company
NOVALINK SOLUTIONS LLC
Novalink Solutions LLC (Novalink) is a global consulting and engineering services company.
51-200 employees
H1B Sponsorship
NOVALINK SOLUTIONS LLC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (10)
2024 (30)
2023 (38)
2022 (25)
2021 (26)
2020 (20)
Funding
Current Stage
Growth StageCompany data provided by crunchbase