Desktop Support Technician II jobs in United States
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PENNYMAC · 1 day ago

Desktop Support Technician II

positionCarrollton, TX
timeFull-time
remoteOnsite
seniorityMid Level
money$50K/yr - $75K/yr

Pennymac is a specialty financial services firm focused on mortgage production and servicing. The Desktop Support Technician will provide primary client support, troubleshoot technology-related service requests, and maintain communication with customers and stakeholders.

BankingFinanceFinancial ServicesLendingMortgage
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H1B Sponsor Likelynote

Responsibilities

Prioritize daily workload and Help/Service Desk requests according to policy and procedure
Create and update knowledge base documentation for step by step instructions
Analyze customer calls and tickets to determine trends and/or recurring problems
Build sustainable relationships with customers, coworkers and stakeholders through open lines of interactive communication
Utilize and update Servicenow Knowledge Management system when troubleshooting customer issues
Set client expectations when opening and assigning service tickets and ensure all request/services are executed on time and in accordance with the service level agreements set with business
Perform other related duties as required and assigned
Demonstrate behaviors which are aligned with the organization’s desired culture and values

Qualification

Networking conceptsVirtual/VDI environmentRemote device security toolsGoogle suiteAWS solutionsCustomer supportKnowledge base documentationCommunication skills

Preferred

Bachelor's degree in computer science, business or related field preferred
Working knowledge of networking concepts and protocols
Intermediate knowledge of Virtual/VDI environment within Pennymac
Intermediate knowledge of Meraki console for mobile devices
Intermediate knowledge of Pennymac's remote device security tools (CrowdStrike, Sophos)
Intermediate knowledge of Google suite usage, monitoring, break fix solutions
Intermediate knowledge of Pennymac's current AWS solutions

Benefits

Comprehensive Medical, Dental, and Vision
Paid Time Off Programs including vacation, holidays, illness, and parental leave
Wellness Programs, Employee Recognition Programs, and onsite gyms and cafe style dining (select locations)
Retirement benefits, life insurance, 401k match, and tuition reimbursement
Philanthropy Programs including matching gifts, volunteer grants, charitable grants and corporate sponsorships

Company

PENNYMAC

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Pennymac is a home loan lending company that offers financial services.
dateFounded in 2008
location
Westlake Village, California, USA
people-size1001-5000 employees
web-link
https://www.pennymac.com

H1B Sponsorship

PENNYMAC has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (48)
2024 (42)
2023 (33)
2022 (44)
2021 (65)
2020 (34)

Funding

Current Stage
Public Company
Total Funding
$2.33B
2025-12-11Post Ipo Debt· $75M
2025-08-07Post Ipo Debt· $650M
2024-05-20Post Ipo Debt· $850M

Leadership Team

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Stanford L. Kurland
Founder, Chairman, and Chief Executive Officer
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Amar Nadig
Senior Vice President of Enterprise Data
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Recent News

MarketScreener
Pennymac Financial Services Insider Sold Shares Worth $464,689, According to a Recent SEC Filing
2025-12-20
HousingWire.com
Inside Pennymac’s Texas expansion and its push for top mortgage talent
2025-12-16
HousingWire.com
Mortgage industry backs LLPA changes but is divided over priorities
2025-11-06
Company data provided by crunchbase