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Rocky Brands, Inc. · 5 days ago

Bilingual Inside Sales Representative

Nelsonville, OH

Full-time

Onsite

Entry Level

1+ years exp

Rocky Brands, Inc. is a leading designer, manufacturer, and marketer of premium quality footwear and apparel. They are seeking a Bilingual Inside Sales Representative who will be responsible for making outbound sales calls, answering inbound calls, and maintaining sales reports to increase sales in the assigned territory.

Apparel & Fashion

Responsibilities

Make outbound sales calls to assigned territory

Answer inbound calls promptly and professionally

Meet or exceed outbound call requirements

Create and maintain reporting to help maintain and build sales in assigned territory

Respond promptly and professionally to all email/task requests

Secure and enter orders through phone/fax/email

Sell new styles, fill-ins and closeouts, and present promotional offers

Provide callers with accurate information and/or refer their requests to the appropriate department or responsible person

Acquire and maintain a working knowledge of product lines

Suggest alternate product selections and upgrades as needed

Maintain and exceed set dollar sales goal set in place for assigned territory

Work with outside sales team to maintain and build assigned territory

Send appropriate printed information or follow-up within 24-hours of customer request

Document and communicate with management complaints regarding products

Work with internal partners to ensure customer expectations are met

Qualification

Sales experienceCall center experienceBilingual in SpanishMicrosoft applicationsE-commerce knowledgeListening skillsMultitaskingOral communicationWritten communicationOrganizational skills

Required

Associate's degree (A. A.) or equivalent from two-year College or technical school; or two (2) to four (4) years related experience and/or training; or equivalent combination of education and experience

One (1) or two (2) years of sales experience

One (1) to two (2) years of call center experience

Knowledge of online shopping and general E-commerce user experience

Intermediate level of skill in Microsoft applications including Word, Excel, PowerPoint, and Outlook; strong experience using web based service and/or ecommerce tools

Strong oral and written communication and telephone skills

Good listening skills

Ability to read and comprehend simple instructions, short correspondence, and memos

Ability to write simple correspondence

Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization

Strong organizational skills with the ability to multitask and demonstrated ability to work in a fast paced environment

Ability to work a flexible schedule, including nights and weekends as needed

Bi-lingual in Spanish required