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SpringGreen · 2 days ago

Contact Center Sales Representative Full-Time Seasonal – Hybrid

Plainfield, IL

Full-time, Contract

Hybrid

Entry Level

$18/hr - $18/hr

2+ years exp

SpringGreen is an industry leader in lawn, pest, and tree care services, seeking a Full Time Seasonal Contact Center Sales Representative. The role involves performing inbound and outbound call center sales functions, handling customer inquiries, and driving account growth through upselling efforts.

Consumer Services

Responsibilities

Handle and convert inbound customer sales inquiries and provide information about our services while utilizing selling techniques to encourage customers to buy

Perform outbound sales calls to promote our lawn care and pest control services to prospects and customers while leveraging available and recommended services in response to marketing efforts

Measure and document property sizes to support accurate program and service price quotations

Build and maintain relationships with customers to ensure satisfaction, brand loyalty and repeat business

Document all inbound and outbound call interactions in CRM system, maintaining accurate documentation of customer call records, sales activities and customer account information

Process payment information for inbound and outbound sales transactions accurately and efficiently

Answer incoming calls by directing and assisting existing customers with additional sales questions or needs to promote our additional services and/or pest control services

Utilize alternative methods to assess and provide accurate program/service pricing quotations when direct measurements are not available

Utilization of CRM, Microsoft Outlook & Microsoft Teams software

Thoroughly communicate appropriate information to customers and coworkers, both verbally and in writing, in a professional, friendly and caring manner

Performs other duties as assigned

Qualification

Inbound sales experienceOutbound sales experienceCRM proficiencyMicrosoft TeamsMicrosoft OutlookMultitasking abilitiesTyping skills 40 WPMCommunication skillsActive listeningCustomer centric focus

Required

High school diploma or GED required

Strong phone and verbal communication skills along with active listening

Familiarity with Microsoft Teams & Outlook and/or similar communication platforms

Excellent multitasking abilities, skilled in prioritizing tasks and objectives

Strong customer centric focus with the ability to adapt to various personality types

Ability to work effectively both in a team setting and/or independently

Strong computer & technical experience

Minimum typing skills 40 WPM

At least 2-3 years of experience in inbound or outbound sales and/or customer service/call center environments, or a comparable combination of education and experience