Mariner Finance · 1 day ago
Call Center Sales Specialist
Plano, TX
Full-time
Onsite
Entry Level
1+ years expMariner Finance is an industry-leading consumer finance organization with an award-winning service team. They are seeking a Call Center Sales Specialist to support branch operations by providing exceptional customer service, analyzing customer needs, and achieving established performance targets.
FinanceFinancial Services
Responsibilities
Handle inbound customer calls; quickly analyze customer situations and provide the most appropriate solutions, ensuring customer satisfaction and respect for customers’ time
When applicable, triage customers to appropriate branches. Convey the customer’s situation and, if needed, provide solutions for how to resolve
Provide exceptional customer service by proactively solving problems and conducting productive sales discussions, yielding successful results
Analyze and identify customers’ questions, needs, or desires in order to recommend the appropriate product or service
Utilize company software systems to perform various transactions on accounts such as payment processing and loan application intakes and research customer inquiries to loan and application status
Develop thorough understanding of available products to be able to present loan solutions and all available sales products based on the customer’s needs
Analyze credit & financial information for current and potential customers. Process credit loan applications, including closing and funding loans in applicably licensed states
Achieve consistent results by meeting or exceeding expected individual and team KPIs related to customer service goals and the sale of company products and services
Effectively manage simultaneous interactions with customers. Communicate effectively and accurately, and conduct follow-ups in a timely manner
Document incoming inquires as a resource for future reference
Learn Federal, State, and Local Application Consumer laws to ensure compliant actions
Collaborate with senior team members when necessary to address and resolve complex issues or customer complaints
Collect and provide feedback to internal departments to help improve sales, marketing, and business processes as requested
May perform additional functions depending on market demand and department staffing in order to provide consistent quality customer service
Qualification
Required
High school diploma or equivalent
Minimum of one (1) year of experience in a customer service or sales position
Capable of utilizing and comprehending a call center telephone system, ensuring adherence to appropriate protocols
Excellent interpersonal skills necessary to communicate professionally and effectively, verbally and in writing, with customers and all levels of company staff
Proficiency in Microsoft Office Suite with the ability to learn financial services programs
Passion for providing excellent customer service with a pleasant, professional, customer-focused attitude
Ability to adapt and adjust communication approaches to connect with and understand the needs of wide-ranging personalities
Strong problem-solving skills and the ability to think quickly and react calmly under pressure or demanding circumstances
Ability to multitask, stay organized, and prioritize tasks effectively to complete assigned duties/functions in a timely, accurate manner
Preferred
Bachelor's degree in Business Administration, Management, Finance, or related field
Benefits
Health Insurance - Health Savings Account (HSA) with employer contributions if enrolled in a qualifying plan, Flexible Spending Account (FSA), and Dependent Care FSA
Vision Insurance
Dental Insurance
Company-paid Basic Life, Long-Term Disability, and AD&D Insurance
Voluntary worksite benefits including Accident, Critical Illness, Hospital Indemnity, Short-Term Disability, Supplemental Life, and Supplemental AD&D Insurance
401(k) and Company Matching Contributions
Paid Time Off - full-time employees may accrue a minimum of 120 hours per year
11 Paid Holidays
FMLA
Employee Assistance Program (EAP)
Paid Parental Leave
Referral Incentives
Education Assistance Program
Complimentary FIMC Membership Plan
Access to industry-specific training programs
Certain roles may qualify for additional benefits such as Relocation Assistance, Debt Assistance, Cell Phone Reimbursement, and Travel/Auto Reimbursement.
Company
Mariner Finance
Mariner Finance is a consumer finance industry.
1001-5000 employees
H1B Sponsorship
Mariner Finance has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2024 (1)
2023 (1)
2022 (2)
2021 (2)
2020 (6)
Funding
Current Stage
Late StageTotal Funding
unknown2013-01-01Private Equity
2009-12-15Acquired
Leadership Team
Joshua Johnson
President/CEO
Recent News
Business – Baltimore Sun
2025-08-29
2024-05-24
Company data provided by crunchbase