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GovCIO · 1 day ago

IT Specialist / Customer Support Professional

US-NY-New York

Full-time

Onsite

Mid, Senior Level

$72K/yr - $90K/yr

6+ years exp

GovCIO is looking for an IT Specialist / Customer Support Professional with an active Secret clearance to provide Tier 2 Level field support. The role involves providing technical assistance and support for Microsoft Windows environments, troubleshooting hardware and software issues, and maintaining network performance.

ConsultingIT InfrastructureIT ManagementManagement Consulting

No H1B

Security Clearance Required

Responsibilities

Provide outstanding desk-side support, regularly scheduled backups, network storage allocation, and preventative maintenance

Support Microsoft Windows environments, repair/replace system peripherals, and maintain configuration management data and documentation

Install software patches, updates, and upgrades, including remote server and workstation administrations

Maintain operability of the Uninterruptible Power Supply (UPS); troubleshoot and resolve communications equipment; facilitate resolution of network hardware and software problems and monitor network traffic and optimize network performance

Maintain remote user assistance capabilities, Internet connectivity for standalone workstations, and provide technical assistance for relocations and moves

Create, update, and track service call requests, and stage and take down end-user workstations and associated equipment