Apply on Employer Site

SeaHarbor Insurance Agency, LLC · 1 day ago

Auto Casualty Claims Supervisor

Dallas, TX

Full-time

Onsite

Entry, Mid Level

2+ years exp

SeaHarbor Insurance is a Dallas-based provider of nonstandard personal automobile insurance throughout the State of Texas. The Auto Casualty Claims Supervisor will oversee Casualty Claims Specialists, ensuring claims are handled within best practices and compliance with state regulations while delivering superior service to customers.

FinanceFinancial ServicesInsurance

Responsibilities

Supervise, mentor, and coach a team of casualty claims adjusters

Monitor workloads, set performance goals, and conduct regular performance evaluations

Identify training needs and coordinate ongoing professional development

Oversee the handling of complex and high-exposure casualty claims including bodily injury, UM/UIM, and litigated claims

Review and approve claim reserves, settlements, and payments within authority

Ensure timely and accurate claim investigations and documentation

Ensure adherence to company policies, procedures, and regulatory guidelines

Conduct quality file audits and provide feedback for improvement

Address complaints or escalated claim issues with professionalism and urgency

Analyze trends, metrics, and performance data to drive efficiency and improve customer outcomes

Participate in developing and implementing best practices, process improvements, and strategic initiatives

Work closely with other departments including legal, underwriting, and customer service

Represent the company in mediations, settlement conferences, or other proceedings as needed

Qualification

Texas Adjuster’s LicenseSupervising adjustersBodily injury claimsCustomer service skillsAnalytical skillsConflict resolutionBilingual (English/Spanish)Communication skillsProblem-solving abilitiesOrganizational skillsTime management

Required

Texas resident Adjuster's License

At least 2-years supervising adjusters handling bodily injury liability claims

Experience handling represented and unrepresented injured claimants

Superior customer service skills coupled with an honest desire to help customers

Excellent oral and written communication skills

Ability to professionally communicate with internal and external customers

Willingness to be heavily involved in claim files, and provide meaningful direction to staff

Experience in overseeing performance management and staff development

Capacity to identify root cause issues related to staff performance, analyze trends related to inventory management, and implement corrective action plans when necessary

Ability to be objective and professional when involved in conflict resolution with customers and staff

Good judgment, initiative, and problem-solving abilities

Full understanding of, and ability to apply, comparative negligence

Excellent analytical, organizational, and time management skills

Ability to organize and prioritize work to meet assigned goals, objectives, and deadlines

Proficiency with computers, including automated claims systems

Management style of leading and mentoring direct reports to help them be successful

Auto Casualty Claims Supervisory: 2 years (Required)

Ability to Commute: Dallas, TX 75234 (Required)