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WellSpan Health · 1 day ago

Receptionist

Mount Gretna, PA

Full-time

Onsite

New Grad, Entry Level

0+ years exp

WellSpan Health is an integrated delivery system focused on leading in value-based care. They are seeking a Receptionist who will greet patients, vendors, and visitors, directing them to the appropriate areas while providing excellent customer service and managing phone calls.

Health CareHospitalMedical

Responsibilities

Provides assistance, guidance, and direction to patients and /or visitors. Ascertains the nature of their business; assists and/or directs patients and/or visitors to various locations in the building when appropriate. Calls for an escort when necessary

Provides excellent customer service assistance

Answers telephones, routes callers, takes messages and provides routine information to callers

Enters and/or retrieves data from established computer files using knowledge of various computer software applications

Assists with office operations, special initiatives and projects as requested

Maintains appropriate records, reports, and files as required

IF ASSIGNED TO YORK AND GETTYSBURG HOSPITAL RECEPTION AREA: Receives telegrams, messages, flowers, newspapers, and other items; notifies appropriate personnel. Verifies that patient has not been discharged; returns flowers delivered for discharged patients. Maintains log of items received; delivers or arranges for the delivery of items to patients and appropriate personnel

Maintains and follows established policies and procedures, objectives, quality assessment and safety standards

Participates in educational programs and inservice meetings

Provides outstanding service to all customers; fosters teamwork; and practices fiscal responsibility through improvement and innovation

Sets a positive example of excellent service

Attends meetings as required