Vendor Manager jobs in United States
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Vertisystem (A MOURI Tech Company) ยท 1 day ago

Vendor Manager

positionNew York, United States
timeContract
remoteOnsite
seniorityMid, Senior Level
money$45/hr - $65/hr

Vertisystem, a MOURI Tech Company, is seeking a Vendor Manager to oversee large-scale vendor operations. The role involves managing outsourced support teams, ensuring operational excellence, and driving performance against key SLAs and KPIs.

Cloud ComputingInformation TechnologyStaffing Agency
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H1B Sponsor Likelynote
Hiring Manager
Ashish Kelwa
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Responsibilities

Vendor Operations Oversight: Manage a set of vendor agents, ensuring operations meet SLAs (CSAT, KPIs) and deliver high-quality support at scale
Contract & Budget Management: Oversee contract execution, opex and budget tracking, and capacity planning for vendor teams
Back Office Support: Lead and optimize back office support ticket processes, ensuring timely resolution and operational efficiency
Data Analysis & Forecasting: Analyze large data sets to inform cost modeling, forecasting, and operational improvements
RFP Participation: Support and participate in RFP processes for vendor selection and management
Resource Provisioning: Ensure all external resources are appropriately provisioned on Meta internal systems in compliance with company policy
Vendor Communication: Own communication with a diverse network of vendor companies, fostering strong partnerships
Workflow Optimization: Review, prioritize, and track progress of issues affecting vendor operations; provide optimal solutions
Cross-Functional Collaboration: Support cross-functional teams (Program Management, Engineering, etc.) to ensure requirements are implemented and processes are well understood
Tooling & Automation: Work with tooling teams to define platform designs and automation for vendor management
Process Improvement: Continuously improve and optimize internal and external processes and workflows

Qualification

Vendor operations managementData analysisContract managementSQL proficiencyBudget trackingRFP participationProcess improvementCommunicationWork under pressureProject management

Required

Experience managing large-scale vendor operations and outsourced support teams
Fluency in handling large data sets, cost modeling, and forecasting
Proficiency in SQL and/or Data Analysis required
Experience in contract management, opex/budget tracking, and capacity planning
Experience with back office support ticket processes
Excellent verbal and written communication skills
Ability to work under pressure and manage multiple projects in a fast-paced environment
Bachelor's degree in a relevant field or equivalent experience

Preferred

Experience participating in/supporting RFPs is a plus

Company

Vertisystem (A MOURI Tech Company)

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Vertisystem, now part of Mouri Tech Company, is a leading provider of Cloud Technology and Staffing solutions.
dateFounded in 2007
location
Fremont, California, USA
people-size201-500 employees
web-link
https://vertisystem.com/

H1B Sponsorship

Vertisystem (A MOURI Tech Company) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (15)
2024 (11)
2023 (11)
2022 (2)
2021 (15)
2020 (12)

Funding

Current Stage
Growth Stage
Total Funding
unknown
2024-06-10Acquired

Leadership Team

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Rakesh Sadhwani
CEO and President
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Company data provided by crunchbase