Tabush Group ยท 6 days ago
Client Services Team Lead
New York, New York, United States
Full-time
Hybrid
Senior Level, Lead/Staff
$150K/yr - $200K/yr
10+ years expTabush Group is seeking an experienced and dynamic Client Services Team Lead to oversee their Client Services team and ensure exceptional service delivery to clients. The role involves leading a team of Technical Account Managers, fostering strong client relationships, and driving operational excellence while collaborating with senior leadership to align strategies with organizational goals.
Information Technology & Services
Responsibilities
Manage and mentor the Client Services team, providing guidance, support, and professional development to ensure high performance and engagement
Monitor and optimize client service processes, ensuring standards are met and exceeded across all accounts
Act as an escalation point for key clients, maintaining strong relationships with decision-makers and ensuring satisfaction
Collaborate with senior leadership to align client services strategy with organizational goals and identify opportunities for improvement
Oversee reporting, lifecycle planning, and pipeline management; ensure timely and accurate execution of administrative tasks
Work closely with project teams and other departments to ensure resources and information flow seamlessly for successful project delivery
Qualification
Required
10+ years of experience in IT services, with at least 3 years in a leadership or team lead role within an MSP or similar environment
Strong background in IT architecture and cybersecurity strategy
Proven ability to lead teams, manage priorities, and deliver outstanding client outcomes
Exceptional communication, analytical, and problem-solving skills
Highly organized and proactive, with a focus on continuous improvement
Preferred
Experience serving professional services or regulated industries (law firms, financial services, professional services)
Benefits
Health Insurance
401(k)
Monetary and non-monetary incentives
Generous time off
Company
Tabush Group
Tabush Group is your trusted IT partner, simplifying the complexities of IT by providing professional service firms with cloud and managed IT solutions that offer security, reliability, and peace of mind.
11-50 employees
Funding
Current Stage
Early StageLeadership Team
Mahmut Sarigedik
CTO
Darragh Fitzpatrick
Executive VP, Partner
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