Linnaeus ยท 1 day ago
Specialty Client Service Representative (Surgery)
Los Angeles, CA
Full-time
Onsite
Mid Level
$20/hr - $24/hr
3+ years expVCA Animal Specialty & Emergency Center (ASEC) is a multi-specialty and emergency practice located in West Los Angeles. The Surgery Department Customer Service Representative plays a vital role in ensuring pets receive top-notch care by managing client relations and supporting the surgical team.
Health CareVeterinary
Responsibilities
Warmly greeting clients in person or over the phone
Handling telephone calls, texts, emails, WOOFware and Teams messages
Managing patient check-ins, appointment scheduling, and confirmations
Explaining treatment plan fees and invoicing to clients
Providing information about our products and services, including educating clients on medical vs. non-medical pet care
Offering alternate payment methods to clients
Managing patient records for appointments
Overseeing electronic medical records, reports, and correspondences
Ensuring appointments, medical records, and electronic payments are well-organized
Demonstrating a commitment to continuous learning in veterinary administration, with a strong focus on customer service
Making quality decisions to choose the most appropriate course of action
Developing and maintaining excellent listening and communication skills with management, doctors, clients, and associates
Participating in webinars and other continuing education opportunities to expand your knowledge and skills
Qualification
Required
3+ years customer service/reception experience required
Previous experience in medical, dental or veterinary hospital required
Exceptional verbal communication skills required
Able to work week days and weekends
Able to multi-task in fast paced environment
Computer literate
Preferred
Veterinary experience: 1 year
Customer service: 3 years
Day Shift availability
Benefits
401(k)
401(k) matching
Dental insurance
Employee assistance program
Employee discount
Health insurance
Health savings account
Life insurance
Paid time off
Parental leave
Professional development assistance
Referral program
Vision insurance
Company
Linnaeus
Linnaeus Veterinary Ltd (A Mars Company).
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2018-06-07Acquired
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