SageSure · 1 day ago
Workforce Management Analyst
Chicago, IL
Full-time
Hybrid
Entry, Mid Level
2+ years expSageSure is a leader in catastrophe-exposed property insurance, seeking a Workforce Management Analyst. The role involves analyzing complex datasets, maintaining expertise in WFM applications, and providing actionable recommendations to enhance business processes and decision-making.
Commercial InsuranceFinancial ServicesInsuranceProperty Insurance
Responsibilities
Analyzing large, complex datasets to extract meaningful insights and translate them into compelling, actionable recommendations
Maintain deep subject matter expertise of the SageSure WFM applications, Standard Operating Procedures, and supporting tools and demonstrate that understanding through insights and recommendations
Act as a team stakeholder by proactively sharing ideas, providing analysis, and supporting data-driven decision-making
Independently concisely present data and findings to leadership both written and verbal
Accurately forecast for multiple lines of business daily-yearly while maintaining a targeted variance
Understands complex business processes/technologies and question current workflow processes, making recommendations to enhance the business
Provide recommendations to Leadership to address obstacles that stand in the way of meeting objectives, which can include, but not limited to call center service levels, occupancy, and shrinkage goals
Prepare ad hoc analysis to identify trends and actionable insights. Present analysis and recommendations to operations leadership with the ability to “tell the story”
Drive process improvement projects or re-engineering by documenting and analyzing forecasting methodologies and processes, working with operations, strategy leaders, and WFM partners to identify gaps, plan remediation and define priorities and value
Facilitate monthly/weekly business reviews for owned models
Interacts with and presents statistical information to different levels of management in various functional areas
Able to prioritize, meet critical deadlines, and manage expectations
Additional tasks as needed etc
Qualification
Required
2 or more years year business analyst, data analysis or similar role experience
Strong understanding of contact center operations and best practices
Data-driven, detail-oriented, and committed to using facts to achieve optimal outcome
Strong Knowledge of Microsoft Excel
Area of Study Mathematics, Statistics or Business
Experience providing ongoing performance management by tracking key performance indicators
Strong understanding of contact center operations and best practices
Excellent analytical and problem-solving skills with a data-driven approach
Inquisitive with the ability to identify issues in data & analysis and quickly resolve them using subject matter expertise
Flexible and able to work at any time, including nights, weekends, and holidays. The base schedule is Monday-Friday
Available for occasional travel
Preferred
Exposure to WFM, Capacity Planning, and forecasting in a Contact Center, is highly preferred
Experience with workforce management (WFM) software and scheduling principles is a plus
Benefits
Tuition reimbursement
Wellness allowance
Paid volunteer time off
A matching 401K plan
Company
SageSure
SageSure offers property and casualty insurance solutions tailored for homeowners in regions prone to natural catastrophes.
1001-5000 employees
H1B Sponsorship
SageSure has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (7)
2024 (3)
2023 (4)
2022 (2)
2021 (1)
2020 (2)
Funding
Current Stage
Late StageTotal Funding
$900MKey Investors
Wintrust FinancialAres ManagementCitizens Bank
2025-07-11Debt Financing· $100M
2023-05-16Private Equity· $250M
2023-03-28Debt Financing· $50M
Leadership Team
Terrence McLean
Co-Founder, President, and CEO
C
Colin Smith
Chief Operating Officer
Recent News
2026-01-05
Business Wire
2025-12-01
2025-10-03
Company data provided by crunchbase