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Planned Companies · 1 day ago

Full Time Day Time Concierge | Reston, VA

RESTON, VIRGINIA

Full-time

Onsite

Entry, Mid Level

$21/hr - $21/hr

2+ years exp

Planned Companies is seeking a friendly and professional Lead Concierge to manage all client services. The successful candidate will provide high-quality service, manage concierge staff, and ensure a pleasant environment for clients and residents.

Building MaintenanceJanitorial ServiceOutsourcingReal EstateSecurity

Growth Opportunities

Responsibilities

Manage concierge staff

Handle inquiries from clients and residents in a professional manner

Help with the organization of on-site events

Greet clients when they enter the building and guide them to their designated areas

Process important queries and manage customer expectations in a polite and friendly manner

Keep track of frequent clients and create a tailored experience based on their personal needs

Answer telephones and monitor the lobby

Provide information on the surrounding area stores and services such as car service centers, grocery stores, health spas, liquor stores, pharmacies, religious centers, beauty spas, tailors, video stores, etc

Maintain control of all keys. This includes logging the keys in and out

Announce all visitors to the clients and tenants. Keep all visitors at the front desk until permission is received from the unit resident/tenant

Maintain a clean and pleasant environment

Qualification

Client-facing experienceAdvanced communication skillsMicrosoft Suite ProficiencyBasic computer literacyMultitasking skillsScheduling experienceResident portal software knowledgePoliteFriendly attitudeTime management skills