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BNY · 1 day ago

Vice President, OPS Client Service

Pittsburgh, PA

Full-time

Onsite

Mid, Senior Level

7+ years exp

BNY is a leading global financial services company that influences nearly 20% of the world’s investible assets. The Vice President, OPS Client Service will ensure exceptional client service within the Client Operations & Reporting function, focusing on developing strategies to improve client interactions and streamline operations.

Financial Services

Responsibilities

The Vice President, OPS Client Service plays a pivotal role in ensuring exceptional client service within the Client Operations & Reporting function

This role is instrumental in aligning with BNY's strategic pillars by fostering operational excellence and enhancing client satisfaction

The position focuses on developing and implementing strategies to improve client interactions, streamline operations, and ensure compliance with industry standards and organizational principles

As an individual contributor, the Vice President, OPS Client Service leverages expertise in client operations to deliver high-quality service and support the business's growth objectives

Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices

Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes

Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes

Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills

Qualification

Client service operationsFinancial services experienceAnalytical skillsCorporate Trust backgroundCLO/CDO backgroundFinance/accounting backgroundCompliance/reporting backgroundSOLVAS backgroundReconciliation backgroundProblem-solving skillsCommunication skills