Rockbot · 1 day ago
Senior Netsuite Billing Operations Associate
United States
Full-time
Remote
Mid, Senior Level
$90K/yr - $110K/yr
4+ years expRockbot is an omnichannel media platform committed to elevating customer and employee experiences while fostering stronger connections in real-world spaces. The Senior Netsuite Billing Operations Associate will provide high-level billing and account support, manage billing deliverables, and collaborate with internal stakeholders to improve billing processes.
B2BDigital MediaDigital SignageEnterprise SoftwareMobileMusicOutdoor AdvertisingSmall and Medium BusinessesSoftwareVideo Streaming
Responsibilities
Manage Billing Deliverables, Metrics, and KPIs
Process a high volume billing for all Types (Autopay, Net Terms, Purchase Order, etc.) according to GAAP principles
Manage Enterprise Billing process and identify areas improvements
Process Billing for incoming orders in both our internal database as well as our subscription management platform (Netsuite)
Process Billing and account change requests
Reconcile Billing Accounts Receivable and Payments for all customers
Partner with internal stakeholders for any Deal Desk and non-standard billing requirements
Support incoming customer emails, calls, and chats regarding billing issues and account change requests
Systems owner for all billing systems (i.e. Netsuite, Avalara, Zendesk, etc.)
Design solutions for Customer Billing Requirements in Billing Systems
Generate customer invoices according to specific customer requests and deliver them electronically
Manage Accounts Receivable outreach to improve the collections process and reduce time to collect
Deliver Billing on time for SaaS and One-Time billing activities
Qualification
Required
4+ years experience in a technical or software-based billing-related support position (email, phone, chat or live)
Experience with ERPs - Netsuite is preferred
Extreme attention to detail and strong computational skills
Excellent written and verbal communication skills
Ability to collaborate in a team environment, as well as work as an independent contributor
Must be able to prioritize work and manage time effectively; you thrive in a fast-paced, sometimes ambiguous environment
You are a self-motivated problem solver, with a can-do attitude
Preferred
Experience with high volume SaaS billings is a plus
Experience with Netsuite, Avalara, ZenDesk and G Suite is a plus
Benefits
Variable commission based on KPIs and goals
Equity
Benefits for all team members
Company
Rockbot
Rockbot is a streaming media platform for businesses including TV, background music, mobile app and digital signage applications.
51-200 employees
Funding
Current Stage
Growth StageTotal Funding
$5.39M2015-05-15Series A· $2.7M
2015-04-03Debt Financing· $0.29M
2014-08-27Seed· $1.2M
Leadership Team
Garrett Dodge
Co-Founder & CEO
Ketu Patel
Co-Founder, CTO
Recent News
2025-08-05
Company data provided by crunchbase