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Southwest Airlines · 1 day ago

Customer Service & Experience Design Summer 2026 Intern

TX-Dallas

Internship

Onsite

Intern

$20/hr - $22/hr

Start in 2026 Summer

Southwest Airlines is committed to providing a stable work environment and opportunities for personal growth. The Customer Service & Experience Design Intern will support the team in enhancing customer experiences through research, data analysis, and design initiatives, contributing to the company's commitment to hospitality and operational excellence.

Public Transportation

Growth Opportunities

No H1B

U.S. Citizen Only

Responsibilities

Assist in researching and analyzing customer feedback and experience data

Support the development of customer journey maps and service design projects

Help create reports and presentations to communicate insights and recommendations

Collaborate with cross-functional teams to implement experience improvements

Participate in brainstorming sessions and contribute creative ideas for enhancing customer interactions

Perform ad hoc projects to support customer service and experience design initiatives

Qualification

Analytical skillsDesign thinkingCommunication skillsMicrosoft Office SuiteData visualization toolsCustomer journey mappingCollaboration abilitiesProblem-solving skillsStorytelling skills

Required

U.S. citizenship or current authorization to work in the U.S. required and no current or future work authorization sponsorship available

Strong analytical and problem-solving skills

Excellent communication and collaboration abilities

Familiarity with design thinking principles and customer journey mapping

Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint)

Ability to manage multiple tasks and meet deadlines

Strong story telling skills

Progress toward a degree, major, or minor in Business Administration, Human Factors, Psychology, Design, User Experience (UX) or similar degree required

To be eligible, you must be currently enrolled as a full-time student (as defined by your university) at the time of application and during the internship

Minimum 2.5 cumulative GPA at the time of application

Must be at least 18 years of age

You must have a valid U.S. Social Security Number to complete the full hiring process