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Fifth Third Bank · 1 day ago

Personal Banker Associate I - Wilmington Financial Center

Wilmington, OH

Full-time

Onsite

New Grad, Entry Level

Fifth Third Bank is a financial institution that connects great people to great opportunities. They are seeking a Personal Banker Associate I to engage in consultative sales processes, identify customer financial needs, and maintain customer relationships while adhering to banking policies.

BankingCommercial LendingFinanceFinancial ExchangesFinancial ServicesLendingMedia and EntertainmentMortgage

Responsibilities

Use the consultative sales process and Financial Needs Assessment to build a thorough customer profile and identify current and future financial needs

Maintain an in-depth knowledge of Retail consumer and small business products/services and recommend appropriate solutions using our value proposition

Utilize CAMP and other approved Marketing tools to proactively reach out to customers and set appointments for periodic financial reviews

Primarily focused on cross-selling to existing customer base and engaging in outside sales activities (i.e. Membership Advantage onsite presentations, business sales calls, community financial literacy events, etc.) as directed

Establish close working relationships with assigned Business Partners (Mortgage, Small Business, Commercial and Investment), referring customers when appropriate to provide timely, and holistic financial solutions

Consistently meet/exceed customer experience and individual/team production goals and enhance year-over-year revenue growth as measured by the Financial Center P&L

Provide guidance to CSRs with respect to the sales and referral process

Promote customer satisfaction with a friendly, helpful demeanor and professionalism

Act with confidence by answering customer questions and owning customer issues

Maintain a position of trust and responsibility by keeping all business confidential

Follow the Bancorp Code of Business Conduct and Ethics and other related policies, maintaining ethical behavior at all times

Adhere to established policies and procedures while opening/servicing the full range of Retail products

Participate in the consumer loan and bankcard process, owning sourced loans from application through closing

Participate in the opening/closing process of the Financial Center or Bank Mart as directed by the Financial Center Manager

Keep up to date on Retail procedures in place to mitigate fraudulent activity and unnecessary risk or exposure

Qualification

Consultative sales processFinancial Needs AssessmentRetail consumer productsCross-sellingSales activitiesAdvanced math functionsCustomer serviceEthical behaviorProfessional appearanceCustomer relationship managementCommunication skillsTeam collaborationProblem-solvingConfidentialityDecision makingTrustworthinessTime management

Required

College degree or work experience providing transferrable skills, or, combination of education and experience

Experience in the financial industry preferred

Demonstrated ability to develop comfort level with sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers

Must be able to demonstrate understanding of advanced math functions that will allow for analysis of credit and financial information

Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication

Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions

This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS)

Benefits

Comprehensive benefits and differentiated compensation offerings

Extensive benefits programs are designed to support the individual needs of our employees and their families, encompassing physical, financial, emotional and social well-being

Company

Fifth Third Bank

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Fifth Third Bancorp is a financial services company that specializes in small business, retail banking, and investments. It is a sub-organization of Fifth Third Bank.

Founded in 1858