Staples · 2 days ago
eCommerce Analyst, Quill
300 Tri State International Drive, Lincolnshire, IL, 60069, US
Full-time
Hybrid
Mid Level
$78K/yr - $108K/yr
4+ years expStaples is a leading provider of office supplies and services, and they are seeking an eCommerce Analyst for Quill.com. This role involves analyzing customer behaviors and performance metrics to enhance digital experiences and drive revenue growth through actionable insights and strategic recommendations.
ConsumerE-CommerceEnterprise SoftwareOffice SuppliesRetail
Responsibilities
Using Adobe Analytics to analyze customer behaviors, product interactions, and funnel performance—identifying opportunities to boost conversion, AOV, and engagement with rewards and membership programs
Independently seeking out customer insights that highlight opportunities to advance team and company goals
Building, maintaining, and automating dynamic KPI dashboards across web conversion funnels and customer segment cohorts
Delivering weekly and monthly site performance reporting, including insights and commentary for business reviews
Leveraging Qualtrics survey data to report on NPS and customer satisfaction trends
Recommending new ways to collect and utilize Voice of Customer (VoC) insights
Translating customer feedback into actionable opportunities for site improvements and roadmap enhancements
Partnering with Site Experience Managers to measure new features, experiments, and GTM strategies, while defining tagging requirements for upcoming updates
Collaborating with Data Analytics teams on reporting cube design, dashboard refinement, and deeper analysis needs
Working with tagging management partners to optimize reporting dimensions, segmentation, and data-quality rules
Ensuring all reporting is accurate, timely, and aligned with stakeholder expectations
Qualification
Required
Bachelor's degree or equivalent work experience
4+ years of experience in an eCommerce analytics role
Minimum of 1yr experience of Adobe Analytics
Experience with data visualization/reporting tools +Excel
Experience defining KPIs, dashboards, and self-service reporting processes
Strong ability to translate web behavior data into concise insights that drive business decisions
Meticulous attention to detail in data validation and reporting accuracy
Ability to partner effectively with product, UX, merchandising, analytics, and development teams
Ability to segment audiences, build cohorts, and analyze user journeys to uncover conversion opportunities and friction points
A strategic, data-driven mindset with the ability to proactively spot trends and opportunities
Strength in simplifying complex data into clear, actionable insights for a variety of stakeholders
Ability to extract data via Snowflake or similar SQL-based environments
Strong collaboration skills and the ability to work cross-functionally across product, UX, merchandising, analytics, and development
A detail-oriented approach to validating accuracy, improving measurement frameworks, and enhancing reporting reliability
Comfort interacting with senior leadership and external analytics partners
Ability to manage recurring reporting delivery while supporting ad hoc analytical needs
Preferred
Experience with behavioral analytics platforms such as FullStory (session replay, heatmaps, funnel analysis) and A/B testing tools
Experience with extracting data via Snowflake or SQL
Benefits
Inclusive culture with associate-led Business Resource Groups
22 days of PTO and Holiday Schedule (7 observed paid holidays + 1 floating holiday)
Online and Retail Discounts
Company Match 401(k)
Physical and Mental Health Wellness programs
And more!
Company
Staples
Staples is a provider of workspace products such as furniture, technology, cleaning products, and traditional office supplies.
10001+ employees
H1B Sponsorship
Staples has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (152)
2024 (172)
2023 (147)
2022 (161)
2021 (121)
2020 (178)
Funding
Current Stage
Public CompanyTotal Funding
$7MKey Investors
US Department of Energy
2024-07-09Grant· $7M
2017-06-28Acquired
1999-11-15Post Ipo Equity
Leadership Team
Michele Parzianello
Chief Sales Officer
Recent News
The Morning Call
2025-12-07
Agri Investor
2025-12-02
The Morning Call
2025-12-02
Company data provided by crunchbase