Apply on Employer Site

Human Interest · 1 week ago

Bilingual Customer Support Associate I

Lindon, Utah

Full-time

Hybrid

Entry Level

$18/hr - $21/hr

1+ years exp

Human Interest is a high-growth tech company focused on providing accessible retirement benefits to all working Americans. The Bilingual Customer Support Associate will serve as the frontline representative, assisting customers in both English and Spanish while managing inquiries and ensuring exceptional service.

Employee BenefitsFinanceFinTechRetirementWealth Management

Responsibilities

Manage a steady volume of inbound customer inquiries, primarily through phone, live chat, and email conversations

Utilize bilingual skills to communicate effectively with English- and Spanish-speaking customers

Work cross-functionally with internal and external partners to solve customer issues

Service a geographically diverse customer base

Provide best in class customer service

Work in a fast-paced evolving startup environment

Manage follow-ups with customers as required

Help other areas of the organization when needed

Manage performance to company set standards and adhere to a workforce management schedule

Qualification

Bilingual (English/Spanish)Customer service experienceOrganizational skillsCommunication skillsAttention to detailEmpathyProblem-solvingAdaptability

Required

Fluency in both English and Spanish (written and verbal) is required

1+ years of experience in a customer facing role - i.e. customer support or account management/call center experience, preferred but not required, or commensurate college experience

Passion for serving customers

Strong organizational skills; you are able to juggle multiple tasks with varying deadlines and stakeholders without dropping the ball

Ability to communicate with confidence, professionalism and empathy over the phone and through email

You remain composed in high-stress situations and convey empathy for our customers

Meticulous attention to detail - rarely making typos and noticing discrepancies

Demonstrated ability to remain highly productive and organized in an elevated-noise, open-office environment

Benefits

A great 401(k) plan: Our own! Our 401(k) includes a dollar-for-dollar employer match up to 4% of compensation (immediately vested) and $0 plan fees

Top-of-the-line health plans, as well as dental and vision insurance

Generous PTO and parental leave policies

Addition Wealth - Unlimited access to digital tools, financial professionals, and a knowledge center to help you understand your equity and support your financial wellness

Lyra - Enhanced Mental Health Support for Employees and dependents

Carrot - Fertility healthcare and family forming benefits

Candidly - Student loan resource to help you and your family plan, borrow, and repay student debt

Monthly work-from-home stipend; quarterly lifestyle stipend

Employee Resource Groups including Veterans, Lift Ev’ry Voice, Pride, LatinX, Families, and Women in Tech

Fun online and regional events and celebrations and department and company offsites