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Ahold Delhaize USA · 6 days ago

Solutions Delivery Analyst - Merchandising Solutions

Carlisle, PA

Full-time

Hybrid

Mid, Senior Level

$93K/yr - $139K/yr

5+ years exp

Ahold Delhaize USA is a division of a global food retailer that encompasses several prominent grocery brands. The Solutions Delivery Analyst IV role is designed to serve as a lead technical subject matter expert for assigned systems and applications, driving value through the execution of IT initiatives and providing high-quality technical support.

GroceryRetailSales

No H1B

Responsibilities

Lead Technical SME for systems, services and applications ranging from simple to most complex for an identified functional area

Coaches and mentors other members of the functional area to increase overall technical knowledge within the organization

Responsible for leading primarily mid to large-scale projects including driving the below listed activities:

Assist the PMO in resource management allocation and budget management associated with assigned project delivery

Translating business needs identified by either the business and/or production owners into either agile stories or waterfall business requirements

Partners with Solution Engineers in building out technical specifications that will deliver on identified business requirements and outcomes

Works with the business and Quality Assurance in building out test cases/matrices that will ensure proper testing of solutions prior to production deployment

Execute assigned tasks during System Integration Testing, record passed test cases, provide detailed documentation on failed tests and re-execute tests as needed

Work with Solution Engineers on failed test cases and any changes to technical specifications needed to meet solution outcomes

In partnership with Service Delivery complete RUN Book Documentation and prepare for production support turnover

Participate in Solution Implementation & Post Production Hyper Care Support

Responsible for and drives all third level technical support for application and systems services for a specifical functional area

Technical Support SME for the identified service or application and serves as the technical resolver and knowledge provider. Coaches and mentors lower level Solution Delivery Analysts on a frequent basis

Accountable and responsible for supplier performance to deliver on technical support needs and service level expectations. Manages support relationship for mid to large-size software supplier relationships

Responsible for engagement with Engineers and Product Teams to ensure operational support needs are met and responsible for all technical engagement with senior SMEs and suppliers

Leads root cause analysis on complex issues and recommends and implements opportunities for continuous performance improvement of systems including through suppliers

Partners with Engineers, Product Teams, and business groups to deliver standard to complex configuration changes and routine Operational changes for the services/applications within established standards

Leads efforts to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams

Responsible for identifying and driving end to end proactive improvement through monitoring tools integration, continuous improvement activities and reporting on service availability

Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring, and issue resolution which may be required during off-hours, weekends, and holidays as needed

Qualification

Technical Subject Matter ExpertAgile MethodologiesDatabase TechnologiesProject ManagementVendor ManagementData AnalysisProblem SolvingCoachingContinuous ImprovementCollaborationMentoring

Required

Bachelors Degree in Computer Science or Technical field and Masters Degree in Technology and/or Business related field; equivalent trainings/certifications/experience equivalency will be considered

5 or more years of equivalent experience in relevant job or field of technology

2 or more years of equivalent experience in an advanced role or technical capacity, leading teams directly or indirectly

2 or more years experience directly responsible for guiding, training or onboarding team members in relevant technologies, capabilities or skills

Masters the use professional concepts and functional expertise

Takes on mid to large projects from start to finish and works independently on these efforts with minimal direction required

Works on complex problems where analysis of situations or data requires a review of a variety of factors

Possess an innate desire to produce quality work

Has the desire and ability to trace issues to their source-even when those issues lie outside the boundaries of the code

Exercises judgment within defined procedures and practices to determine appropriate action

Preferred

Post graduate degree advanced training and or certifications in relevant field/s of study

3 or more years experience in Agile teams and Product/Platform based operating model

3 or more years of experience in leading teams or advancing technical capability in teams

Experience in retail or grocery preferred

Business knowledge of merchandising and/or retail processes

Vendor Management: Oversee 3rd Party vendor development teams, provide FRDs, review technical designs and test results, and set up implementation plans

iCloud Platform: Some Microsoft Azure experience

Problem Solving: Strong troubleshooting skills to resolve technical and operational issues

Ability to conduct data analysis and provide technical solutions for merchandising applications

Understanding of agile methodologies and SDLC

Collaboration: Effective communication skills for working with cross-functional teams to meet project goals

Experience in system analysis, development and implementation

Proficiency in database technologies- TSQL, SQL Server, indexing and performance optimization, TSO, COBOL, JCL, and mainframe concepts