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CTBC Bank Corp. (USA) · 1 day ago

Bank Branch Operations Officer

Irvine, CA

Full-time

Onsite

Mid Level

$65K/yr - $75K/yr

3+ years exp

CTBC Bank Corp. (USA) is seeking a Bank Branch Operations Officer to supervise the branch's Customer Service Representatives and ensure compliance with bank policies and government regulations while delivering excellent customer service. The role entails managing daily operations, processing customer transactions, and maintaining branch efficiency and security.

BankingFinanceFinancial Services

H1B Sponsor Likely

Responsibilities

Assist in the management and supervision of the branch’s operations activities ensuring compliance with the bank’s policies and procedures and government regulations

Responsible for the daily review of new account documents and ensure the branch stays below the Bank’s guideline of total operation errors

Manage the teller line & assist in the supervision of branch Customer Service Representative staff to minimize operational losses

Perform CSR functions as necessary

Ensure branch receives a satisfactory rating on internal audits in areas of responsibility & Coordinate with Branch Operations Manager to respond to all audit related issues related to operations

Review and implement recommendations from QA visits and ensure branch staff is adhering to regulatory compliance at all times

Attend required monthly/quarterly operations meetings in the absence of the Branch Operations Manager with Retail Support Department and inform branch manager and branch employees of the up-to-date policies, procedures, and system applications

Assist Branch Operations Manager in allocating manpower and other resources, and to analyze activities of the branch to develop optimum efficiency and productivity in the operation processes and customer service

Support Branch Operations Manager to maintain operating, personnel, and other expense within budget

Ensure that the branch premises are secure and branch assets are protected & Ensure branch appearance is maintained in accordance with Bank standards

Ensure all branch operations staff successfully complete all mandatory training assigned in a timely manner

Coach the branch staff on operating procedures & Provide recommendations for improvement of branch operations

Assist in the supervision of branch staff to ensure the branch exceeds customer expectations in terms of accuracy, efficiency, courtesy and professionalism

Ensure that customer problems and complaints are managed professionally and effectively, responded to in a timely manner and maintained at a minimum level

Refer customers to sales staff for cross-selling of bank products

Perform related duties, as required, for the training and development purpose

Perform all assigned duties under Bank’s compliance programs and related laws & regulations

Successfully complete all mandatory training on related Bank’s and BSA compliance as well as other laws and regulations as assigned and in a timely manner

Qualification

Branch operations experienceBanking regulations knowledgeCustomer service experienceFinancial reports knowledgeMicrosoft WordExcelBilingual in EnglishChineseAnalytical skillsAttention to detailOrganizational skillsCommunication skillsInterpersonal skillsSelf-motivated

Required

Bachelor's degree in business or related field is required

3+ years of customer services experience in the branch banking or related environment, which including 1+ years of branch operations experience is preferable

Thorough knowledge of Branch Banking-related information technology

Thorough knowledge of banking regulations and procedures

Knowledge of financial reports, branch banking operations, branch efficiency and productivity, audit procedures, and Bank's laws and regulations in operation areas

Basic PC skills, Microsoft Word, and Excel competency

Fluent in English and Chinese (mandarin preferred) is a major plus

Attention to detail, strong organizational, communication, interpersonal, self-motivated, and analytical skills, ability to interact with all levels of management and staff

Benefits

Full benefits

Company

CTBC Bank Corp. (USA)

Glassdoor3.6

CTBC Bank Corp. (USA) is a banking institution that provides financial products & services to retail as well as commercial customers.

Founded in 1989

Los Angeles, California, USA

201-500 employees

http://www.ctbcbankusa.com

H1B Sponsorship

CTBC Bank Corp. (USA) has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

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2025 (9)

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2020 (12)