This job has closed.

Massage Envy · 1 day ago

VP Business Systems & Digital Applications

Scottsdale, AZ

Full-time

Hybrid

Director/Executive

10+ years exp

Massage Envy Franchise, LLC is dedicated to helping people feel their best through total body care, emphasizing the importance of talented and passionate individuals. The VP of Business Systems & Digital Applications will develop and execute a strategy that aligns technology initiatives with business objectives, leading the transformation and management of enterprise applications and digital solutions.

Health Wellness & Fitness

Hiring Manager

Billie Llewellyn, CSP, CSC

Responsibilities

Develops and executes a comprehensive strategy for business systems and digital applications aligning technology initiatives with business objectives goals

Leads the development and implementation of a full-scale enterprise applications strategy incorporating SaaS systems, cloud architecture, platform integrations, governance, and analytics

Provides innovative and forward-thinking leadership to enterprise applications at ME, continuously championing innovation and creating a culture of continuous improvement where new thinking is appreciated

Leads large scale technology transformation initiatives that modernize existing enterprise applications, incorporating business process automation, integration, simplifying current processes, while incorporating much needed flexibility where applicable

Oversee SDLC processes, release management, and project delivery to ensure consistent, on-time, on-budget execution

Manages relationships with technology vendors and service providers, including contract negotiation, performance monitoring, and adherence to service level agreements

Lead procurement for all business systems, enterprise applications, software platforms and services under the role’s ownership

Builds and mentors a high performing team of business systems professionals, providing guidance, coaching, and professional development opportunities to enhance their skills and capabilities

Apply risk management processes to identify, manage, and mitigate risk for all enterprise applications. Ensures appropriate policies and procedures are created and in place

Ensures successful functioning and operations of enterprise applications, transparently sharing key performance metrics such as availability, time to complete projects, mean time to resolve open issues, aging tickets, and franchisee satisfaction

Strengthen collaboration across Massage Envy’s Information Technology organization, with partners and vendors, and with entities to facilitate shared opportunities while leveraging efficiencies

Participate as a key member as part of the Information Technology’s leadership team collaborating on strategies that benefit the corporation and franchise network

Engage regularly with partners, including employees, franchisees and vendors, on topics and issues related to systems and applications

Responsible for managing annual operating and capital budgets for business systems, digital applications, and professional services related to systems, application development, and QA testing

Qualification

Enterprise applications strategyDigital transformation initiativesCloud solutionsERP implementationStrategic planningGovernance strategiesCustomer serviceTeam leadershipChange managementData-driven decision makingInterpersonal skillsProblem-solvingCommunication skills

Required

Bachelor's degree in computer science, information systems, or a related field; MBA or advanced degree preferred

10+ years with significant progressive experience in managing enterprise applications strategy and largescale deployments with cross functional teams, including financial planning, and agile deployments

Demonstrated ability to develop and execute strategic plans, drive change, and leverage new and emerging technologies that deliver measurable results

Proven track record of identifying and delivering digital transformation initiatives to enhance the customers' experience and meet changing business and market requirements

Strong strategic thinking and problem-solving abilities

Significant experience building and leading teams and retaining staff in today's competitive tech landscape

Excellent leadership and team management skills with experience managing and motivating team members, coupled with excellent interpersonal and communication skills

A demonstrated ability to work independently and as part of a team in a collaborative environment with a commitment to customer service as part of a diverse network

Demonstrated experience with architecting large scale enterprise transformation strategies

Hands-on experience incorporating cloud solutions, ERP, CRM solutions, digital applications and analytics

Demonstrated ability to design governance and engagement strategies for effective decision making and collaboration in complex organizations

A strong understanding of business and technical aspects of information technology

Demonstrated knowledge of emerging technologies including AI (artificial intelligence), best practices, and relevant regulatory requirements

Ability to act on tactical opportunities in an evolving, fast paced environment, while continuing to build long term strategies

Ability to influence Massage Envy's network to consider strategic technology, influence and motivate direct team, partners, and vendors through communication and engaging strategies

Experience with large scale technology transformation initiatives, IT budgets, cloud infrastructure, enterprise governance, and instituting applications that enable organization wide data driven decision making

Experience leading a largescale ERP implementation that includes process improvement, change management, data conversion, integration redesign and reporting

Experience leading a successful process improvement and ERP program, ideally leveraging SaaS native platforms

Experience with customer-facing apps & systems, point of sale systems, membership systems and operational ERP systems for fitness, health, beauty and service businesses

25% travel required 'Hybrid - 3 days in office required (Local candidates only).'