Chromalox · 1 day ago
Operations Cost & Customer Service Manager
Ogden, UT
Full-time
Onsite
Senior LevelChromalox, part of Spirax Group, specializes in advanced thermal technologies for industrial heating applications. The Senior Operations Cost & Customer Service Manager will drive profitability improvements, oversee financial and cost analysis activities, and lead the customer service function to enhance performance and customer experience.
AutomotiveElectronicsHardwareManufacturing
Responsibilities
Lead, develop, and mentor the customer service team to ensure high-quality, timely, and accurate support to internal and external customers
Manage daily workflows, performance metrics, and service-level expectations
Partner with Operations, Sales, Planning, and Supply Chain to resolve escalated customer issues
Implement and maintain standard operating procedures that improve responsiveness, order accuracy, and overall customer experience
Identify and execute process improvements that enhance customer satisfaction and operational efficiency
Collect, interpret, and analyze cost information, including variances between quoted, standard, and actual costs
Identify root causes of cost variances and work with stakeholders to support corrective actions
Assist in month-end closing activities and financial reporting in partnership with the Plant Controller
Review and validate continuous improvement (CI) savings and track financial impacts
Support physical inventory processes and ensure accuracy in cost-related data
Provide analytical insights to support cost-effective purchasing decisions and supply chain optimization
Review and analyze significant purchase price variances (PPV) and collaborate with Procurement on corrective actions
Transform complex financial and operational data into clear, actionable insights for leadership
Identify process gaps and lead improvements across both the cost analysis and customer service functions
Support cross-functional initiatives focused on operational efficiency, data accuracy, and cost control
Ensure adherence to internal policies, procedures, and audit requirements
Support internal and external audit requests as needed with accurate and timely documentation
Perform additional cost analysis, financial modeling, customer service assessments, and improvement initiatives as assigned by the Plant Controller or site leadership
Qualification
Required
Degree in Accounting, Finance, Business, or a related field; or equivalent experience considered
Experience in a manufacturing environment, including collaboration with engineering, operations, procurement, or supply chain teams
Strong understanding of manufacturing processes, including BOMs, routings, labor reporting, standard costing, and overhead allocations
Proven experience leading direct reports, including coaching, performance management, and workflow oversight
Proficiency with ERP and accounting systems (e.g., JDE, SAP, Oracle)
Advanced Excel and strong Microsoft Office skills
Strong analytical and problem-solving skills with the ability to synthesize and communicate complex data
Effective communication and interpersonal skills with the ability to collaborate across all organizational levels
Ability to balance multiple priorities and adapt in a fast-paced, dynamic environment
Strong attention to detail, organizational skills, and a commitment to continuous improvement
Preferred
Prior experience managing or supporting a customer service function strongly preferred
Company
Chromalox
Chromalox develops thermal technologies for industrial heating applications.
Founded in 1917
1001-5000 employees
Funding
Current Stage
Late StageTotal Funding
unknown2017-05-26Acquired
Leadership Team
Giana DeMarco
Human Resources Business Partner
Recent News
2025-08-08
2025-07-07
2025-06-26
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