Medline Industries, LP · 1 day ago
Complaint Remediation Quality Tech
Mundelein, Illinois
Full-time
Hybrid
Mid Level
$23.25/hr - $33.75/hr
3+ years expMedline Industries, LP is a growing worldwide organization in the medical device and pharma industry, seeking a Complaint Remediation Quality Tech. The role involves investigating customer complaints, ensuring compliance with regulatory standards, and coordinating resolutions such as servicing or replacements.
Consumer GoodsHealth CareHospitalityManufacturingMedical
Responsibilities
Review and remediate historical product complaints to ensure completeness, accuracy, and compliance with updated regulatory and internal standards
Conduct retrospective investigations utilizing available data sources such as historical records, sample evaluations, image reviews, and trend analyses
Analyze updated investigation findings to ensure accurate root cause and draft clear, concise complaint updates based on results
Prepare and revise complaint records, including analysis summaries, closure statements, and remediation justifications
Apply updated procedural guidelines to identify complaints requiring escalation, including initiation of Corrective and Preventive Actions (CAPA), Supplier Corrective Action Requests (SCAR), or Health Hazard Evaluations (HHE), based on trend analysis and reclassification outcomes
Qualification
Required
High School Diploma/Equivalent with 3+ year of experience in Quality within the Medical Device or Pharma Industry OR Bachelor's degree in a relevant field with demonstrated experience handling product complaints in a regulated professional environment
Strong cross-functional collaboration skills and ability to manage multiple tasks under critical deadlines
Strong analytical, critical thinking and problem-solving abilities with attention to detail
Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint)
Preferred
2+ years of experience with product complaint remediation efforts in a regulated industry
Experience supporting efforts associated with or responding to FDA/ISO findings
Experience with SAP or similar complaint investigation software
Benefits
Health insurance
Life and disability
401(k) contributions
Paid time off
Company
Medline Industries, LP
Medline is the largest provider of medical-surgical products and supply chain solutions serving all points of care.
10001+ employees
H1B Sponsorship
Medline Industries, LP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (344)
2024 (144)
2023 (142)
2022 (143)
2021 (137)
2020 (113)
Funding
Current Stage
Public CompanyTotal Funding
$0.5MKey Investors
North Carolina Department of Commerce
2025-12-17IPO
2021-06-05Private Equity
2019-09-12Grant· $0.5M
Leadership Team
Steve Miller
Chief Operating Officer
Amanda Laabs
Chief Product Officer
Recent News
2026-01-07
2025-12-26
TheStreet.com
2025-12-20
Company data provided by crunchbase