Condair USA/CA · 6 hours ago
Technical Service Representative
Racine, WI
Full-time
Hybrid
Mid Level
3+ years expCondair USA/CA is a leading company in humidification and dehumidification solutions. The Technical Service Representative will provide technical support for Condair products, troubleshoot issues, and coordinate with various departments to ensure customer satisfaction.
CommercialConstructionIndustrial AutomationIndustrial ManufacturingLifestyleMachinery ManufacturingManufacturing
Responsibilities
Provide technical support for Condair products and services ensuring that all Condair equipment functions correctly and to the satisfaction of the customer. Service support/troubleshooting is provided over the phone, via e-mail, and Video conferencing
Identify and resolve technical issues related to BMS and Controls offered by Condair
Occasional travel to sites for installation and providing service for Condair products
Look at all aspects of any situation, be it from the customers’ point of view or the agents’ while, at the same time, representing the Company and its best interests
Provide product information to customers, agents, OEM and house accounts, design engineers, and Condair staff
Co-ordinate with Marketing and Sales, Engineering, Production, Purchasing, and Testing regarding specials and irregular orders
Travel approximately 20% of the time. A valid driver’s license and passport is required. Must be able to travel within Canada and the US unrestricted
Adhere to Condair’s Quality Assurance and Health and Safety systems
Prepare and deliver technical training plans and materials for agents
Conduct technical training sessions
Submit all necessary reports and documentation, including but not limited to service reports and reports communicating end users’ concerns
Other duties as assigned by Management
Qualification
Required
Minimum of 3 years' experience within the mechanical industry
Experience with humidifiers, dehumidifiers, etc
Technician's diploma or study in Building Automation System Operation or Electrical Engineering Technologist
Fluent in English (reading, writing, spoken) required
Ability to communicate clearly and professionally in writing, in person and over the phone
Demonstrates ability to communicate technically, in writing and verbally
Ability to remain calm and focused under stress, providing technical support over the phone
Tact, courtesy, initiative, and the ability to work efficiently and accurately in an environment of frequent interruptions
Intermediate working knowledge of MS Suite, Word, Excel, Outlook, and SharePoint
Valid and up to date passport, and ability to travel within North America and internationally is required
A valid driver's license and passport is required
Must be able to travel within Canada and the US unrestricted
Preferred
SAP experience and exposure to BMS is considered an asset
Benefits
Medical benefits
Dental benefits
Vision benefits
Short-term disability insurance
Long-term disability insurance
Life insurance/AD&D
Flexible healthcare spending account
401K
Free snacks and beverages
Paid vacation
Paid sick leave
Company
Condair USA/CA
Condair is the leading humidifier, dehumidification and evaporative cooling manufacturer in North America, with manufacturing facilities in Ottawa, Ont., and Racine, WI.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Dave Voltan
Vice President of Sales & Marketing
Recent News
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