This job has closed.

Ahold Delhaize USA · 1 day ago

Analyst V IT Solutions Delivery - ECP

Quincy, MA

Full-time

Hybrid

Senior Level, Lead/Staff

$109K/yr - $163K/yr

8+ years exp

Ahold Delhaize USA, a leading global food retailer, is seeking a Solutions Delivery Analyst V to serve as the lead technical subject matter expert for IT initiatives. This role involves delivering innovative solutions, providing third-level production support, and overseeing operational improvements for specific functional areas.

GroceryRetailSales

No H1B

Responsibilities

Lead Technical SME for systems, services and applications ranging from simple to most complex for an identified functional area

Responsible for coaching and mentoring other members of the functional area to increase overall technical knowledge within the organization

Responsible for leading primarily large-scale projects including driving the below listed activities:

Resource management allocation and budget management associated with assigned project delivery in coordination with the PMO

Oversee activities of lower level Solution Delivery Analysts associated with delivery on mid to large scale projects including determining work assignments, tracking progress and making necessary adjustments in order to meet delivery objectives

In partnership with IT Sourcing and Solution Delivery Managers works on contracts and Statements of Work (SOW’s) within their identified Bill of Authority (BOA)

Oversees the translation of business needs identified by either the business and/or production owners by lower-level team members into either agile stories or waterfall business requirements ensuring needs of the business are clearly understood and documented

Partners with Solution Engineers in building out technical specifications that will deliver on identified business requirements and outcomes

Leads the business and Quality Assurance in building out test cases/matrices that will ensure proper testing of solutions prior to production deployment

Leads team members through System Integration Testing, record passed test cases, provide detailed documentation on failed tests and re-execute tests as needed

Work with Solution Engineers on failed test cases and oversees changes to technical specifications needed to meet solution outcomes

In partnership with Service Delivery manage the completion of RUN Book Documentation and prepare for production support turnover

Participate in Solution Implementation & Post Production Hyper Care Support leading any efforts to resolve cutover issues ensuring the initiative is closed out properly

Responsible for and drives all third level technical support for application and systems services for a specifical functional area

Technical Support SME for the identified service or application and serves as the technical resolver and knowledge provider. Coaches and mentors lower level Solution Delivery Analysts on a daily basis

Accountable and responsible for supplier performance to deliver on technical support needs and service level expectations. Manages support relationship for mid to large-size software supplier relationships holding suppliers accountable for their contractual obligations

Responsible for engagement with Engineers and Product Teams to ensure operational support needs are met and responsible for all technical engagement with suppliers

Leads root cause analysis on complex issues, recommends and implements opportunities for continuous performance improvement of systems including those delivered through suppliers

Partners with Engineers, Product Teams, and business groups to deliver standard to complex configuration and operational changes for the services/applications within established standards

Leads efforts to determine integration needs, design improvements, and design patterns with Engineers, Developers, Suppliers, and Product teams

Responsible for identifying and driving end to end proactive improvement through monitoring tools integration, continuous improvement activities and reporting on service availability

Ensure operational stability of a 24/7/365 grocery retail environment by providing technical support, system monitoring, and issue resolution which may be required during off-hours, weekends, and holidays as needed

Qualification

Technical Subject Matter ExpertTechnical SupportProject ManagementAgile MethodologiesTeam LeadershipContinuous ImprovementCommunication SkillsProblem Solving

Required

Bachelors Degree in Computer Science, CIS or related (or equivalent related work experience)

8 or more years of equivalent experience in relevant job or field of technology

5 or more years of equivalent experience in an advanced role or technical capacity, leading teams directly or indirectly

5 or more years experience directly responsible for guiding, training or onboarding team members in relevant technologies, capabilities or skills

Masters the use professional concepts and functional expertise

Takes on mid to large projects from start to finish and works independently on these efforts with minimal direction required

Works on complex problems where analysis of situations or data requires a review of a variety of factors

Possess an innate desire to produce quality work

Has the desire and ability to trace issues to their source-even when those issues lie outside the boundaries of the code

Exercises judgment within defined procedures and practices to determine appropriate action

Preferred

Masters Degree in relevant field of study, Additional trainings or certifications in relevant field of study

3 or more years experience in Agile teams and Product/Platform based operating model

3 or more years of experience in leading teams or advancing technical capability in teams

Experience in retail or grocery preferred

Benefits

Diversity, Equity, Inclusion and Belonging are infused in our business and our employees are representative of the communities that we serve.

We believe in total wellness, which encompasses a blend of physical, financial and emotional wellness.

We believe in collaboration, curiosity, and continuous learning in all that we think, create and do.

While building a culture where personal and professional growth are just as important as business growth, we invest in our people, empowering them to learn, grow and deliver at all levels of the business.