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H-E-B · 1 day ago

** San Antonio 38 Service - Cross Functional Curbie and Customer Service Assistant - Part-Time

San Antonio, TX

Part-time

Onsite

New Grad, Entry Level

H-E-B is a leading omnichannel retailing company that values its partners and customers. They are seeking energetic and motivated individuals for the roles of eStore Curbie and Customer Service Assistant, where responsibilities include retrieving online orders, packaging groceries, and providing excellent customer service.

Retail

Growth Opportunities

Responsibilities

Uses a digital tool to retrieve and review customer orders

Communicates order changes / adjustments to customer

Makes necessary adjustments to orders based on Customer requests

Audits orders for bagging, quality, completion, and note following

Packages / transports/ loads groceries / merchandise from holding areas to customer’s vehicle

Minimizes shrink through careful handling of product

Achieves productivity standards

Gathers baskets and picks up trash inside and outside eStore, as needed

Maintains / stocks bag areas

Returns product to shelf

Transfers products from slot to slot to help free up carts

Organizes carts / maintains cleanliness within the eStore

Maintains standards for safety and sanitation

Assists in unloading merchandise from baskets

Packages groceries; assists customers in transporting / unloading groceries to their vehicles

Assists customers in locating merchandise

Gathers baskets and picks up trash inside and outside Store

Maintains and stocks bag areas

Returns products to proper locations

Stocks and stages bags; stocks check stand supplies

Distributes Buddy bucks to registers, replaces anti-fatigue mats

Does Carts & Parts basket relocation and power-washing basket relocation for department setup

Performs red basket fill up / retrieval

Cleans, mops, dusts, sweeps, vacuums check stand area, Return Center, and CCO area to maintain Store cleanliness and safety

Qualification

Customer service skillsCommunication skillsWork fast-pacedAttention to detailPrioritize tasks

Required

Minimum age 16

Completion of all required training upon hire (e.g., Company Orientation, Basics of Safety training, Alcohol Seller's Training)

Communication skills

Ability to prioritize and handle cross-functional tasks

Ability to work a flexible schedule

Ability to work in a fast-paced environment

Ability to work with customers and stay attentive to their needs

Ability to maintain a high level of productivity and efficiency standards

Function in a fast-paced, retail environment, in detailed and precise tasks

Work with Customers, staying attentive to their needs

Work in varying conditions; work while exposed to hot, wet, and/or cold conditions

Constantly walk, reach at waist, grasp

Frequently stand

Occasionally sit, reach overhead, reach at shoulder, reach at knee, reach at floor, bend, stoop, squat, crouch, kneel, stair climb, pivot, twist, push / pull with arms, pinch, perform fine motor movements

Occasionally be exposed to cold, hot, loud noises, ambient temperatures, and wet conditions

Demonstrate the ability to lift 55 lbs, and manage more than 55 lbs (up to 100 lbs)

Use a manual pallet jack multiple times per day (when performing Curbie duties)